Manager, SMB Account Management, Food and Beverage

3 months, 3 weeks ago
Full-time
Lead
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
  • Drive measurable outcomes in upsell, retention, customer satisfaction, revenue expansion, software adoption, and churn reduction.
  • Coach the team through structured 1:1s, pipeline reviews, accountability, and regular team cadences.
  • Partner cross-functionally with Product, Operations, and Sales to surface merchant insights, resolve escalations, and improve the customer experience.
  • Support leadership in executing team OKRs and implementing program improvements.
  • Identify enablement opportunities and reinforce best practices across the team.
  • Serve as a senior escalation point for complex or high-impact merchant situations.
  • Travel approximately once per quarter for team events or customer meetings.
  • Work alongside the team in day-to-day execution rather than operating only at a high level.

Requirements

  • 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
  • 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
  • Experience working with SMB or Mid-Market Food and Beverage businesses.
  • A track record of consistently exceeding revenue and retention goals.
  • Strong coaching skills with demonstrated ability to improve team performance.
  • Experience working cross-functionally to resolve issues and improve processes.
  • Excellent written and verbal communication skills.
  • Fluidity leveraging AI in day-to-day work and an all-around builder mentality.

Benefits

  • Starting pay ranges from $149,400 to $270,000 depending on location, with target variable compensation included.
  • Remote work flexibility.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Access to additional Block employee benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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