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Account Manager - Central Queue

3 weeks ago
Australia
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
OpenTable

OpenTable

OpenTable is a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants. With millions of diners and tens of thousands of restaurants, OpenTable empowers the dining exp...

Consumer Services
1K-5K
Founded 1998
$48M raised
View All Jobs 16

Description

  • Lead the overall management of a major segment of restaurant customers.
  • Resolve customer cases and tasks on a daily basis.
  • Turn data into actionable insights and share recommendations with restaurants.
  • Drive customer engagement and increase reservation availability on the OpenTable platform.
  • Respond to restaurant partner concerns from Customer Support and field teams.
  • Deliver remote presentations and training to restaurant customers.
  • Help customers adopt OpenTable in their daily operations.
  • Consistently meet and exceed team and individual goals.
  • Reduce customer churn by demonstrating product and service value.

Requirements

  • Experience as an account manager.
  • Ability to sell solutions and build long-term customer value.
  • Deep firsthand knowledge of restaurant operations and the hospitality industry.
  • Proven ability to thrive under pressure while meeting goals and deadlines.
  • Strong storytelling skills and ability to influence customers' perspectives.
  • Ability to translate complex data into insights that drive action.
  • Excellent communication, training, and active listening skills.
  • Strong collaboration skills and ability to work across departments.
  • Highly organized with strong documentation and time management skills.
  • Experience using Salesforce or an equivalent CRM.
  • University degree preferred.
  • Comfort navigating unstructured, fast-paced environments.

Benefits

  • Work from (almost) anywhere for up to 20 days per year.
  • Company-paid therapy sessions through SpringHealth.
  • Company-paid subscription to Headspace.
  • Annual company-wide week off.
  • Paid parental leave.
  • Generous paid vacation plus birthday time off.
  • Paid volunteer time.
  • Development dollars, leadership development, and access to on-demand e-learnings.
  • Annual health and wellness reimbursement.
  • Monthly social events and free lunch two days per week.

Interested in this position?

Apply directly on the company website

Apply Now

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