Open is an AI-powered customer support platform tailored for enterprises. It automates support inquiries across various channels, including phone, web, WhatsApp, Slack, email, and SMS. The platform is designed to deliver human-like interactions, providing empathetic responses that enhance customer satisfaction while managing complex support tasks. As a Y Combinator Winter 2024 company, Open functions as a complete communication engine. It can handle intricate L2 and L3 support tickets, proactively resolving issues and knowing when to escalate to human experts. Key features include multi-channel support, advanced AI capabilities, and operational flexibility with both fully automated and AI-assisted modes. Open integrates seamlessly with existing help desks and CRM systems, ensuring a smooth transition without disrupting current workflows.
Open is an AI-powered customer support platform tailored for enterprises. It automates support inquiries across various channels, including phone, web, WhatsApp, Slack, email, and SMS. The platform is designed to deliver human-like interactions, providing empathetic responses that enhance customer satisfaction while managing complex support tasks. As a Y Combinator Winter 2024 company, Open functions as a complete communication engine. It can handle intricate L2 and L3 support tickets, proactively resolving issues and knowing when to escalate to human experts. Key features include multi-channel support, advanced AI capabilities, and operational flexibility with both fully automated and AI-assisted modes. Open integrates seamlessly with existing help desks and CRM systems, ensuring a smooth transition without disrupting current workflows.
Interested in this position?
Apply directly on the company website
CI&T is hiring a Data Strategist in Brazil to lead the product strategy for a complex financial-data initiative focused on agricultural credit, turning a manual and fragmented operation into a scalable data intelligence platform.
Contentsquare is hiring a Senior Product Manager in France or the Barcelona area to own the Voice of Customer product strategy and execution within its unified experience intelligence platform.
Speechify is hiring an Account Executive / Go-to-Market for SIMBA Voice Agents to own new customer sales and help deploy AI voice agents for mid-market and enterprise clients.
EasyPost is hiring a Software Engineer III to design and build scalable shipping software for a high-growth platform that powers millions of package deliveries.
