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Partner Account Manager

1 month, 1 week ago
United States
Full-time
Junior
Partnerships Manager
Sales and Business Development
CRM Salesforce
Apply Now
Omnidian

Omnidian

Omnidian ensures the performance and protection of residential and commercial solar systems with a cash-back guarantee and proactive monitoring.

Renewable Electricity
51-250
Founded 2015
$24M raised
View All Jobs 5

Description

  • Build, manage, and maintain strong relationships with commercial solar Field Service Partners and serve as the primary contact for escalations and strategic alignment.
  • Lead partner meetings including Monthly Business Reviews, Quarterly Business Reviews, and regular operational check-ins.
  • Travel up to 15%–20% each month for face-to-face partner reviews and on-site escalations.
  • Hold partners accountable to contract terms, operational excellence, quality, and compliance standards.
  • Support Accounts Payable workflows and help resolve payment friction for partners.
  • Own and manage partner KPIs and SLAs, including capacity, turnaround time, dispatch-to-completion, and service quality.
  • Produce structured performance reporting and actionable insights using Salesforce and Sigma.
  • Work with Field Service Coordinators to identify performance gaps, perform root cause analysis, and drive corrective action plans.
  • Track and trend operational metrics to identify risks, inefficiencies, and scalability constraints.
  • Recommend volume adjustments, reassignment strategies, and other improvements based on performance data.

Requirements

  • 2+ years of commercial solar operations experience.
  • 3+ years of experience in Partner Account Management, Vendor Relations, or Field Operations.
  • Experience managing external partner or vendor relationships at scale.
  • Strong analytical skills with the ability to interpret performance metrics and KPIs.
  • Excellent communication, stakeholder management, and conflict resolution skills.
  • Intermediate Salesforce skills, including reports, dashboards, and workflows.
  • Experience in field service operations environments is a plus.
  • Exposure to partner network scaling or account segmentation strategies is a plus.
  • Familiarity with contract terms and operational SLAs is a plus.
  • Must be able to travel 15%–20% monthly.
  • Sponsorship is not available for this role now or in the future.

Benefits

  • Competitive total compensation package with bonuses and long-term stock options.
  • Monthly health insurance premiums covered.
  • Family medical, dental, vision, and disability coverage.
  • 401(k) administration with a $1k annual match.
  • Thoughtful paid time off.
  • 12 weeks of paid parental leave after 1 year for all FTE employees.
  • Four-week paid sabbatical after four years.
  • Mostly remote work, with a Seattle office option in Smith Tower and local gatherings for nearby employees.

Interested in this position?

Apply directly on the company website

Apply Now

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