Partner Success Manager, UK

15 hours, 9 minutes ago
Full-time
Mid Level
Customer and Technical Support
Actionstep

Actionstep

Actionstep is a comprehensive legal business management platform for midsize law firms, offering a powerful cloud-based legal practice management system that automates routine legal processes, reduces administrative burdens, and provides tools for CRM,...

Internet Software & Services
51-250
Founded 2004

Description

  • Manage day-to-day relationships with a portfolio of UK partners, focusing on certification, quality, growth, and customer satisfaction.
  • Run regular partner touchpoints, check-ins, and performance reviews within the established operating model.
  • Maintain partner scorecards covering certification compliance, implementation delivery, CSAT/NPS, and health and risk indicators.
  • Identify at-risk partners and lead intervention and escalation plans with the UK Partner Director and subject matter experts.
  • Support onboarding for new partners and develop mutual success plans.
  • Coordinate with Partner Enablement, Partner Project Operations, Customer Success, and other teams to ensure aligned client outcomes.
  • Improve partner training, enablement, and certification paths with Services and Enablement teams.
  • Develop advocacy partners for case studies, speaking opportunities, co-marketing, and references.
  • Share partner feedback and provide regular reporting on delivery performance, risks, and opportunities.
  • Own KPIs including partner retention and growth, certification compliance, project CSAT/NPS, and partner health scores.

Requirements

  • 4–6 years of experience in partner or account management, customer success, or professional services delivery within B2B SaaS.
  • Direct experience managing partner or client relationships, preferably in implementation or delivery contexts.
  • Experience in partner success, channel, or professional services functions.
  • Experience using scorecards, performance metrics, and delivery frameworks to manage third-party partners or service providers.
  • Commercial awareness of partner-sourced or partner-influenced revenue.
  • Strong communication, presentation, and stakeholder-management skills.
  • Ability to collaborate across teams and time zones in a fast-paced environment.
  • Technical aptitude and ability to discuss software implementation methodologies credibly.
  • Based in the UK with the right to work in the UK and willingness to travel domestically and occasionally internationally.
  • Experience managing systems integrators, consulting partners, or SaaS implementation partners preferred.
  • LegalTech, professional services automation, law firm operations, or legal practice management experience preferred.
  • Familiarity with Planhat, LearnUpon, Salesforce PRM, Asana, Zendesk, Freshdesk, or similar tools preferred.

Benefits

  • £65,000–£75,000 base salary.
  • Flexible, remote-first working.
  • Unlimited leave.
  • Optional London offices through WeWork.
  • Pension contributions.
  • Private medical, dental, and life insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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