Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services

Information Technology

251-1K (360)

Founded 2002

$20M raised

32 open positions

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Solution Consultant, DACH

1 month, 2 weeks ago

Switzerland, Austria, Germany

Full-time

Senior

Implementation Consultant

Customer and Technical Support

CRM ERP Microsoft Dynamics 365 REST API Salesforce SAP WebRTC

Apply Now

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services

251-1K

Founded 2002

$20M raised

View All Jobs 32

Description

Own the end-to-end technical pre-sales process for assigned opportunities in the DACH region from discovery through solution sign-off and handover to Delivery.
Partner with Account Executives to qualify opportunities, assess technical fit, identify risks, and define success criteria early in the sales cycle.
Lead discovery workshops to uncover business requirements, technical constraints, integration dependencies, and decision-making criteria.
Design tailored solution architectures that map customer use cases to Omilia platform capabilities, CCaaS integrations, and deployment models.
Build and deliver scenario-based product demonstrations aligned to each customer’s business context, personas, and KPIs.
Lead responses to RFPs, RFIs, and security questionnaires with technical accuracy and a strong value narrative.
Review and edit Scopes of Work and commercial documentation to ensure technical accuracy and alignment with delivery standards.
Collaborate with Product and Delivery to scope custom Customer Journey proposals where standard solutions do not fit.
Guide customers on how to build, configure, and extend applications using Omilia’s platform, APIs, and tooling.
Feed customer insights, unmet needs, competitor intelligence, and objection patterns back to Product, Delivery, and Marketing while supporting sales enablement materials and representing Omilia at customer meetings and events.

Requirements

Proven experience in a Technical Sales, Pre-Sales Engineering, or Solutions Consulting role, ideally within SaaS or enterprise software.
Fluency in German and English, written and verbal; native or near-native German is required for the DACH market.
Strong working knowledge of voice IVR, conversational AI, NLU, or contact center automation technologies.
Solid understanding of SaaS architecture, REST APIs, and enterprise integration patterns such as SSO, webhooks, and data connectors.
Experience designing and delivering compelling product demonstrations for technical and non-technical audiences.
Ability to respond to complex RFPs with precision, structure, and persuasive business framing.
Strong commercial acumen, including understanding of enterprise sales cycles and procurement dynamics.
Excellent facilitation skills for discovery workshops and stakeholder interviews across CX, IT, Procurement, and C-suite stakeholders.
Ability to translate complex technical concepts into clear business value narratives for non-technical stakeholders.
Willingness and ability to travel within Europe as required.
Hands-on experience with CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral (preferred).
Knowledge of networking protocols such as MPLS or VPN and telephony standards such as SIP or WebRTC (preferred).
Familiarity with enterprise integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms (preferred).
Experience navigating complex enterprise procurement and sales cycles within the DACH market (preferred).
Domain expertise in Banking, Insurance, Utilities, Healthcare, or Telco (preferred).
Additional European languages, especially Greek, are a bonus.
Background in computational linguistics, NLU model design, or dialogue management (preferred).
Exposure to AI Act, GDPR, or other EU regulatory frameworks relevant to enterprise AI deployments (preferred).

Benefits

Fixed compensation.
Long-term employment.
Vacation days.
Professional development support, including courses and training.
Opportunity to work on cutting-edge technology products with global impact.
A collaborative, enjoyable team environment.
Apple gear provided.
Equal opportunity employer with a diverse and inclusive workplace.

Interested in this position?

Apply directly on the company website

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