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Solution Consultant, DACH

1 week, 3 days ago
Switzerland, Austria, Germany
Full-time
Senior
Implementation Consultant
Customer and Technical Support
CRM ERP Microsoft Dynamics 365 REST API Salesforce SAP WebRTC
Apply Now
Omilia

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services
251-1K
Founded 2002
$20M raised
View All Jobs 22

Description

  • Own the end-to-end technical pre-sales process for assigned opportunities in the DACH region from discovery through solution sign-off and handover to Delivery.
  • Partner with Account Executives to qualify opportunities, assess technical fit, identify risks, and define success criteria early in the sales cycle.
  • Lead discovery workshops to uncover business requirements, technical constraints, integration dependencies, and decision-making criteria.
  • Design tailored solution architectures that map customer use cases to Omilia platform capabilities, CCaaS integrations, and deployment models.
  • Build and deliver scenario-based product demonstrations aligned to each customer’s business context, personas, and KPIs.
  • Lead responses to RFPs, RFIs, and security questionnaires with technical accuracy and a strong value narrative.
  • Review and edit Scopes of Work and commercial documentation to ensure technical accuracy and alignment with delivery standards.
  • Collaborate with Product and Delivery to scope custom Customer Journey proposals where standard solutions do not fit.
  • Guide customers on how to build, configure, and extend applications using Omilia’s platform, APIs, and tooling.
  • Feed customer insights, unmet needs, competitor intelligence, and objection patterns back to Product, Delivery, and Marketing while supporting sales enablement materials and representing Omilia at customer meetings and events.

Requirements

  • Proven experience in a Technical Sales, Pre-Sales Engineering, or Solutions Consulting role, ideally within SaaS or enterprise software.
  • Fluency in German and English, written and verbal; native or near-native German is required for the DACH market.
  • Strong working knowledge of voice IVR, conversational AI, NLU, or contact center automation technologies.
  • Solid understanding of SaaS architecture, REST APIs, and enterprise integration patterns such as SSO, webhooks, and data connectors.
  • Experience designing and delivering compelling product demonstrations for technical and non-technical audiences.
  • Ability to respond to complex RFPs with precision, structure, and persuasive business framing.
  • Strong commercial acumen, including understanding of enterprise sales cycles and procurement dynamics.
  • Excellent facilitation skills for discovery workshops and stakeholder interviews across CX, IT, Procurement, and C-suite stakeholders.
  • Ability to translate complex technical concepts into clear business value narratives for non-technical stakeholders.
  • Willingness and ability to travel within Europe as required.
  • Hands-on experience with CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral (preferred).
  • Knowledge of networking protocols such as MPLS or VPN and telephony standards such as SIP or WebRTC (preferred).
  • Familiarity with enterprise integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms (preferred).
  • Experience navigating complex enterprise procurement and sales cycles within the DACH market (preferred).
  • Domain expertise in Banking, Insurance, Utilities, Healthcare, or Telco (preferred).
  • Additional European languages, especially Greek, are a bonus.
  • Background in computational linguistics, NLU model design, or dialogue management (preferred).
  • Exposure to AI Act, GDPR, or other EU regulatory frameworks relevant to enterprise AI deployments (preferred).

Benefits

  • Fixed compensation.
  • Long-term employment.
  • Vacation days.
  • Professional development support, including courses and training.
  • Opportunity to work on cutting-edge technology products with global impact.
  • A collaborative, enjoyable team environment.
  • Apple gear provided.
  • Equal opportunity employer with a diverse and inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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