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Solutions Support Engineer, Weekend 2nd shift, US-APAC

2 weeks, 6 days ago
United States
Full-time
Junior
Implementation Consultant
DevOps and Infrastructure
AWS Azure DNS GCP GraphQL HTML HTTP Java JavaScript JSON Kubernetes Linux Load Balancing Python REST API TCP/IP
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Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 46

Description

  • Own the technical customer support experience for the Wiz product.
  • Troubleshoot and resolve customer technical issues using debugging, networking, and system administration.
  • Collaborate across teams with transparency to solve customer problems.
  • Identify issues that require technical or strategic escalation.
  • Create, maintain, and coordinate incident management requests to product or engineering.
  • Design and implement automation to scale the support offering.
  • Participate in an on-call rotation for after-hours, holiday, and weekend coverage.
  • Update documentation as needed to support customers and internal teams.

Requirements

  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.
  • 2+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
  • 1+ year of experience with cloud technologies such as Azure, AWS, or GCP.
  • Experience reading or debugging code in Java, Python, Shell, JavaScript, or JSON.
  • Proficiency with command-line tools and Linux operating system environments.
  • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, and local and cloud storage.
  • Familiarity with security frameworks or tools.
  • Excellent organizational and project management skills.
  • Fast learner with natural curiosity and a strong interest in technology.
  • Experience with DevOps technologies (preferred).
  • Familiarity with REST APIs or GraphQL (preferred).
  • Knowledge of basic web technologies such as HTTP, HTML, and DNS (preferred).
  • Understanding of networking fundamentals such as TCP/IP, routing, VPNs, VLANs, peering, and load balancing (preferred).
  • Understanding of relational databases (preferred).
  • Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.
  • Must have the legal right to work in the country where the position is based without visa sponsorship.

Benefits

  • Full-time compensation includes base salary, bonus, equity, and benefits.
  • US base salary range of $108,000 to $148,500.
  • Benefits available through Google.
  • Flexible compensation determined by role, level, location, experience, and education/training.

Interested in this position?

Apply directly on the company website

Apply Now

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