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Scaled Associate Client Success Manager

1 week, 6 days ago
United States
Full-time
Entry Level
Customer Success Manager
Customer and Technical Support
CRM Email Marketing Salesforce
Apply Now
Novara Puntocom

Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services
1-10
View All Jobs 4

Description

  • Execute 1:many lifecycle programs, including onboarding journeys, adoption campaigns, and targeted outreach.
  • Partner with marketing to create customer-ready communications such as emails, campaigns, and in-product messaging that drive adoption and engagement.
  • Monitor customer usage, engagement, and health data to identify risks, gaps, and trends.
  • Surface insights from customer data to improve campaigns, content, and lifecycle programs.
  • Deliver light-touch customer interactions such as pooled outreach, webinars, and office hours to reinforce best practices.
  • Guide customers to self-service resources and enablement content based on their lifecycle stage.
  • Track customer progression against key milestones and flag deviations.
  • Maintain accurate CRM and customer success platform documentation, including activity tracking and RAID logs.
  • Document customer engagement, risks, and value signals to support renewal readiness.
  • Escalate complex or high-risk customer situations to the appropriate stakeholders.

Requirements

  • 1–2 years of experience in a customer-facing or operational role such as Customer Success, Support, or Onboarding.
  • Strong writing skills with the ability to communicate clearly and drive action in digital-first, 1:many formats.
  • Foundational data literacy with the ability to read dashboards and identify meaningful trends.
  • Basic understanding of the SaaS customer lifecycle, including onboarding, adoption, and renewal.
  • Ability to manage work across a high-volume customer segment with strong organization and attention to detail.
  • Comfort working within structured processes, playbooks, and automation tools.
  • Familiarity with CRM and Customer Success platforms, with Salesforce preferred.
  • Bachelor’s degree or equivalent experience preferred.

Benefits

  • Annual base salary range of $50,000–$60,000.
  • Annual bonus opportunity of 7.5%.
  • Medical, dental, and vision insurance.
  • Flexible Spending Accounts (FSA).
  • Paid time off, plus paid and floating holidays.
  • 401(k) with company match and immediate vesting.
  • Company-funded life insurance.
  • Employee Assistance Program (EAP).
  • No-cost mental health benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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