RemoteLeaf Logo
Log in Sign up

Scaled Associate Client Success Manager

1 month ago
United States
Full-time
Entry Level
Customer Success Manager
Customer and Technical Support
CRM Email Marketing Salesforce
Apply Now
Novara Puntocom

Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services
1-10
View All Jobs 4

Description

  • Execute 1:many lifecycle programs, including onboarding journeys, adoption campaigns, and targeted outreach.
  • Partner with marketing to create customer-ready communications such as emails, campaigns, and in-product messaging that drive adoption and engagement.
  • Monitor customer usage, engagement, and health data to identify risks, gaps, and trends.
  • Surface insights from customer data to improve campaigns, content, and lifecycle programs.
  • Deliver light-touch customer interactions such as pooled outreach, webinars, and office hours to reinforce best practices.
  • Guide customers to self-service resources and enablement content based on their lifecycle stage.
  • Track customer progression against key milestones and flag deviations.
  • Maintain accurate CRM and customer success platform documentation, including activity tracking and RAID logs.
  • Document customer engagement, risks, and value signals to support renewal readiness.
  • Escalate complex or high-risk customer situations to the appropriate stakeholders.

Requirements

  • 1–2 years of experience in a customer-facing or operational role such as Customer Success, Support, or Onboarding.
  • Strong writing skills with the ability to communicate clearly and drive action in digital-first, 1:many formats.
  • Foundational data literacy with the ability to read dashboards and identify meaningful trends.
  • Basic understanding of the SaaS customer lifecycle, including onboarding, adoption, and renewal.
  • Ability to manage work across a high-volume customer segment with strong organization and attention to detail.
  • Comfort working within structured processes, playbooks, and automation tools.
  • Familiarity with CRM and Customer Success platforms, with Salesforce preferred.
  • Bachelor’s degree or equivalent experience preferred.

Benefits

  • Annual base salary range of $50,000–$60,000.
  • Annual bonus opportunity of 7.5%.
  • Medical, dental, and vision insurance.
  • Flexible Spending Accounts (FSA).
  • Paid time off, plus paid and floating holidays.
  • 401(k) with company match and immediate vesting.
  • Company-funded life insurance.
  • Employee Assistance Program (EAP).
  • No-cost mental health benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Customer Onboarding Lead

AI Acquisition 51-200 Business Consulting and Services

AI Acquisition is hiring a senior onboarding leader to own the customer journey from payment through activation, renewal, and referral for a newer product line in a fast-moving, profitable, bootstrapped company.

South Africa Full-time Senior Customer Success Manager
27 minutes ago
Zscaler

Manager, Technical Success

Zscaler 1K-5K Internet Software & Services

Zscaler is hiring a remote Manager, Technical Success Management in Germany to lead a team focused on customer success, retention, and adoption of its Zero Trust platform.

Germany Full-time Lead Customer Success Manager
AWS Azure Cybersecurity GCP
53 minutes ago
G-P/Globalization Partners

Customer Adoption Manager

G-P/Globalization Partners 1K-5K Professional Services

G-P is hiring a Customer Adoption Manager to lead post-sales onboarding, customer handovers, and early adoption efforts for its global SaaS platform.

Ireland Full-time Mid Level Customer Success Manager
Salesforce
1 hour, 9 minutes ago
Cato Networks

Customer Success Manager, AI Security

Cato Networks 251-1K Diversified Telecommunication Services

Cato Networks is hiring a Senior Customer Success Manager, AI Security to manage enterprise customers for its AI Security platform and drive adoption, renewals, and expansion in a cloud-delivered security environment.

United States Full-time Senior Customer Success Manager
$160k-$210k
Cybersecurity LLM SIEM
1 hour, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers