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Customer Success Manager, AI Security

2 weeks, 2 days ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Cybersecurity LLM SIEM
Apply Now
Cato Networks

Cato Networks

Cato Networks is the world's leading single vendor SASE platform that converges SD WAN, security, global backbone, and remote access into a global cloud-native service. Their robust platform optimizes and secures application access for all users and lo...

Diversified Telecommunication Services
251-1K
Founded 2015
$770M raised
View All Jobs 52

Description

  • Own and manage a portfolio of enterprise customers to drive adoption, measurable outcomes, and retention.
  • Build customer success plans, define KPIs, and guide customers on AI security best practices such as model risk monitoring, prompt security, and governance workflows.
  • Lead regular business reviews with technical and executive stakeholders.
  • Monitor customer health, identify risks, and implement mitigation strategies.
  • Advise customers on AI security architecture and integrations across CASB, DLP, SIEM, SASE, model gateways, and LLM application workflows.
  • Support customer onboarding and deployment through hands-on guidance, troubleshooting, and adoption enablement.
  • Own the full renewal lifecycle, including forecasting, proposal preparation, pricing and terms negotiation, and renewal closure.
  • Identify and execute expansion opportunities across products, modules, consumption tiers, and additional use cases.
  • Partner with Product, Engineering, Professional Services, Sales, and Marketing to influence roadmap, support implementation, and drive advocacy.
  • Deliver workshops, onboarding sessions, and executive briefings on AI threats, safe LLM adoption, and governance frameworks.

Requirements

  • 5+ years of experience in Customer Success, Technical Account Management, or Sales Engineering within cybersecurity, cloud security, and AI/ML platforms.
  • Strong technical background with experience in security architectures, API gateways, cloud platforms, data protection, or AI/LLM workflows.
  • Demonstrated commercial experience handling renewals, negotiating contracts, and driving upsells.
  • Ability to communicate effectively with both deeply technical teams and procurement/executive stakeholders.
  • Strong project management, communication, and executive presentation skills.
  • Comfortable working in fast-paced, high-growth AI environments.
  • Familiarity with AI governance, prompt hardening, model evaluations, or red-teaming methods is preferred.
  • Experience supporting SASE/SSE, CASB, or SaaS security products is preferred.
  • Startup or early-stage scaling experience is preferred.
  • Certifications such as CCSK, CCSP, CISSP, or relevant AI governance credentials are preferred.

Benefits

  • Salary range of $160,000 to $210,000.
  • Competitive salary and comprehensive benefits package.
  • Health, vision, and dental insurance.
  • 401(k) retirement plan.
  • Stock options.
  • Health Savings Accounts and Flexible Spending Accounts.
  • Flexible time off.
  • Paid parental leave and disability benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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