Account Manager

53 minutes ago
Full-time
Mid Level
Customer and Technical Support
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Lead client communication with professionalism, clarity, and consistency.
  • Conduct regular check-ins, performance reviews, and service delivery updates with clients.
  • Understand client needs and translate them into clear operational actions.
  • Manage expectations around performance, hours, deliverables, and communication.
  • Build strong relationships with contractors and provide guidance on expectations, workflows, and KPIs.
  • Address performance concerns early with structured feedback and support.
  • Maintain structured workflows, SOPs, documentation, and accurate account records in Zoho CRM.
  • Coordinate with Recruitment, Sales, Operations, and Finance to support seamless delivery.
  • Proactively identify, resolve, and escalate service delivery issues as needed.
  • Track and report on contractor performance, client satisfaction, hours, attendance, and risks.

Requirements

  • 2–4+ years of experience in Account Management, Customer Success, Operations, or Client Services.
  • Experience working with international clients, with US client experience preferred.
  • Strong administrative and organisational skills.
  • Experience managing remote teams or contractors is advantageous.
  • Ability to create SOPs, workflows, and training materials.
  • CRM experience, with Zoho preferred.
  • Excellent English communication skills.
  • Ability to work US-aligned hours when required.

Benefits

  • Remote work from home.
  • Comfortable working U.S. hours.
  • Fraud protection guidance: ReWorks Solutions will never request payment during recruitment.
  • Fraud protection guidance: Official communication will come from a ReWorks Solutions email address.

Interested in this position?

Apply directly on the company website

Apply Now

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