RemoteLeaf Logo
Log in Sign up

AWS Solution Architect

1 hour, 48 minutes ago
Canada
Lead
Implementation Consultant
DevOps and Infrastructure
Agile AWS C# Cisco CloudFormation CRM Generative AI Java Jenkins .NET Node.js Python Salesforce Scrum Twilio WebRTC
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 67

Description

  • Ensure customer success in building and launching Amazon Connect solutions for customers.
  • Conduct technology assessments and audits to evaluate the ROI and business case for moving to AWS Connect.
  • Facilitate business process reviews to identify customer requirements and current processes.
  • Lead architectural discussions to ensure cloud solutions are designed for successful deployment.
  • Translate customer requirements into contact center designs using best practices and AWS services.
  • Lead discovery sessions, build ROI models, and present delivery estimates to customers.
  • Oversee and mentor technical teams to deliver solutions on time, on budget, and to quality standards.
  • Act as a liaison between technical teams and business stakeholders to manage expectations and priorities.
  • Deliver customer training and documentation for end users.
  • Lead vision and strategy discussions with contact center and customer service leadership.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience in Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills with executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and call center routing.
  • Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge and familiarity with Salesforce Service Cloud.
  • Experience with contact center platforms such as Genesys, Cisco, Avaya, or Twilio.
  • Experience with Workforce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of Agile and Scrum methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
  • AWS Solution Architect Certification or Professional.
  • Salesforce Certified Administrator.

Benefits

  • Remote and in-person work options, including remote roles and regional hubs.
  • Up to 25% travel for certain roles.
  • Flexible work culture built on trust and work-life balance.
  • Collaborative environment with executive town halls and company meetings.
  • Frequent opportunities to celebrate team and company achievements.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Algolia

Technical Onboarding & Engagement Manager

Algolia 251-1K Internet Software & Services

Algolia is hiring a Technical Onboarding & Engagement Manager to own multiple complex customer implementations, guiding engagements from mobilization through production launch for its AI search platform.

France Full-time Senior Implementation Consultant
Agile Asana JIRA Kanban Salesforce Scrum SQL
48 minutes ago
AcuityMD

Implementation Consultant

AcuityMD 51-250 Health Care Providers & Services

AcuityMD is hiring an Implementation Consultant to onboard customers to its software and data platform for medical technology companies, ensuring successful platform setup and adoption.

United States Full-time Mid Level Implementation Consultant
$100k-$130k
GCP JIRA SQL
1 hour, 18 minutes ago
Figma

Solutions Consultant

Figma 1K-5K Internet Software & Services

Figma is hiring a Solutions Consultant to support enterprise accounts by combining technical guidance and business context to demonstrate the platform’s value and help customers succeed.

United States Full-time Lead Implementation Consultant
$153k-$296k
Figma
1 hour, 48 minutes ago
BenchPrep

Implementation Manager (Contract)

BenchPrep 51-250 Diversified Consumer Services

BenchPrep is hiring an Implementation Manager on its Professional Services team to lead software implementation projects for new and existing customers and help deliver successful platform outcomes.

Anywhere Contract Senior Implementation Consultant
$83k-$125k
Confluence JIRA
1 hour, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers