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Implementation Manager (Contract)

24 minutes ago
Anywhere
Contract
Senior
Implementation Consultant
Customer and Technical Support
Confluence JIRA
Apply Now
BenchPrep

BenchPrep

BenchPrep is an award-winning learning platform that specializes in certification training, exam preparation, and continuing education, enabling associations and credentialing bodies to enhance their educational programs and support lifelong learning f...

Diversified Consumer Services
51-250
Founded 2010
$28M raised
View All Jobs 4

Description

  • Lead and support multiple software implementation projects of varying length and complexity.
  • Own project schedules, including weekly updates, status tracking, deliverables, dependencies, and risks.
  • Document project artifacts and keep them organized and properly stored.
  • Identify, evaluate, and coordinate subject matter experts and vendors as needed.
  • Allocate and manage resources across projects to meet timelines and deliverables.
  • Build trusted relationships with customers and internal stakeholders.
  • Communicate project status and coordinate customer interactions, including meetings, email, and chat.
  • Consult with customers and internal teams on solution design, platform capabilities, and training.
  • Administer, configure, and test the platform based on customer requirements.
  • Track SME and vendor budgets throughout projects when applicable.

Requirements

  • 5+ years of project management experience, preferably in an enterprise SaaS environment.
  • 5+ years in a customer-facing role.
  • 5+ years helping customers design and implement SaaS solutions.
  • Direct, heavy client-facing experience with multiple project stakeholders.
  • Strong written and verbal communication skills with the ability to communicate clearly and professionally.
  • Highly organized, process-driven, and analytical with strong project management skills.
  • Highly tech-savvy and able to learn software quickly.
  • Experience delivering multiple concurrent projects with timely, quality, and efficient results.
  • Proficiency with G Suite, Confluence, Jira, and Smartsheet.
  • CAPM or PMP certification is a plus.

Benefits

  • Hourly pay range of $40 to $60 per hour.
  • Opportunity to work on multiple concurrent projects with significant customer interaction.
  • Professional Services environment focused on customer satisfaction and renewal support.
  • Opportunity to build expertise in the BenchPrep platform and consult with customers.

Interested in this position?

Apply directly on the company website

Apply Now

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