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Sr. Director of Revenue Operations

1 hour, 58 minutes ago
United States
Full-time
Lead
Sales Operations
Sales and Business Development
CRM HubSpot Salesforce
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 39

Description

  • Lead the end-to-end forecasting process across bookings, renewals, and retention in partnership with Sales, Finance, Customer Success, Services, and Marketing.
  • Build forecasting methodologies, reporting standards, and inspection processes that improve predictability and decision-making.
  • Deliver executive-level insights on forecast risk, upside, key trends, and performance drivers.
  • Support annual planning, capacity modeling, and scenario analysis for growth and investment decisions.
  • Design territory and coverage models aligned to market opportunity, customer segments, and business priorities.
  • Lead annual quota-setting and in-year quota management processes.
  • Monitor attainment trends and recommend changes to improve performance, fairness, and coverage efficiency.
  • Own pipeline reporting and health analytics across regions, segments, and stages.
  • Build dashboards and KPIs that provide visibility into funnel performance, conversion, sales cycle trends, renewals, expansion, and rep productivity.
  • Serve as a senior business owner for CRM and the broader GTM systems ecosystem, improving data quality, process design, workflow automation, and governance.
  • Lead and develop a high-performing RevOps team across analytics, process, systems, and planning.
  • Support executive reporting, board preparation, and strategic initiatives related to revenue performance and GTM effectiveness.

Requirements

  • 7–12+ years of experience in Revenue Operations, Sales Operations, or GTM Operations.
  • Experience supporting complex enterprise sales cycles.
  • Deep understanding of multi-motion GTM, including direct, partner, and technical motions.
  • Hands-on experience with CRM systems such as Salesforce and analytics tools.
  • Strong CRM expertise, including reporting, process design, data governance, and integrations.
  • Proven ability to influence senior leadership across functions.
  • Track record in forecasting, pipeline analytics, territory planning, quota planning, and GTM performance management.
  • Strong analytical and financial modeling skills with the ability to turn data into clear business recommendations.
  • Experience building scalable processes in high-growth, cross-functional environments.
  • Experience in AI, SaaS, or enterprise technology companies is preferred.
  • Familiarity with marketplace, co-sell, and SI partner motions is preferred.
  • Exposure to POC-driven sales models is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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