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Operations Lead, GTM Systems

4 hours, 56 minutes ago
Anywhere
Full-time
Senior
Sales Operations
Sales and Business Development
Salesforce
Apply Now
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
251-1K
Founded 2017
$165M raised
View All Jobs 23

Description

  • Serve as the primary Salesforce owner, including object and field architecture, Flow automation, permission design, data quality, sandbox governance, and release management.
  • Provide first-line support for Sales and Customer Experience by handling systems questions, requests, and issues.
  • Conduct system audits to identify, analyze, and resolve technical debt across automations, code, layouts, integrations, and field usage.
  • Plan and execute legacy automation migrations by consolidating redundant logic and moving deprecated frameworks to current Salesforce standards.
  • Design and maintain Salesforce user experiences such as page layouts, Lightning configurations, and record views for Sales and CS teams.
  • Establish and maintain sandbox and release management practices, including refresh cadences, testing protocols, and tri-annual Salesforce release preparation.
  • Lead data model architecture strategy to support new product and pricing motions while preserving unified reporting and operational coherence.
  • Own administration, configuration, and optimization of the broader GTM tech stack, including tools like Outreach, Gong, LinkedIn Sales Navigator, Clay, ChurnZero, Rocketlane, Ironclad, MonetizeNow, Aligned, and UserGems.
  • Deepen the ChurnZero and Salesforce integration and improve how CS workflows are configured and used.
  • Apply AI and automation to data hygiene, field usage analysis, automation documentation, reporting, enrichment workflows, and broader revenue-team use cases.

Requirements

  • 5+ years of experience in Revenue Operations, Sales Operations, or GTM Systems at a B2B SaaS company.
  • Deep, hands-on Salesforce expertise with ownership of object architecture, Flow Builder, automation logic, permission design, sandbox governance, and data management.
  • Experience completing complex, dependency-sensitive Salesforce work such as field audits, automation migrations, and data model redesigns.
  • Confident experience managing integrations across a multi-tool GTM stack, including Zapier, Hightouch, Workato, or similar iPaaS tools.
  • Strong systems thinking with the ability to reason about data flows, downstream dependencies, edge cases, and long-term maintainability.
  • Working knowledge of B2B SaaS sales motions and the full opportunity lifecycle.
  • Comfort serving multiple internal stakeholders with competing needs and facilitating decisions across Sales, CS, and RevOps.
  • High standards for correctness and clean design, with the ability to identify and properly fix fragile system setups.
  • Effective communication skills with the ability to translate technical tradeoffs for business stakeholders and leadership.
  • Experience using AI tools and agentic automations to improve operational workflows is preferred.

Benefits

  • 100% employer-covered medical, dental, and vision insurance for full-time employees, with roughly 75% coverage for dependents.
  • Flexible vacation days plus quarterly mental health days.
  • Annual stipends for professional development and caretaking needs.
  • Annual work anniversary bonuses that grow with tenure.
  • 401(k) retirement plan for U.S.-based employees.
  • Latest Apple hardware provided for work.
  • Competitive total rewards package that includes equity.
  • Inclusive employee resource groups and a supportive DEI-focused community.

Interested in this position?

Apply directly on the company website

Apply Now

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