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Sr. Client Success Manager, Advertising

1 month, 1 week ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Asana CRM Facebook Ads Google Ads Salesforce
Apply Now
MyFitnessPal

MyFitnessPal

MyFitnessPal is a top nutrition tracking app with a calorie tracker, BMR calculator, and food tracker. It helps users reach health goals by tracking meals and physical activity, offering nonstop motivation for a healthier life.

Health Care Providers & Services
10K-50K
Founded 2005
View All Jobs 13

Description

  • Develop and maintain long-term relationships with assigned advertising clients.
  • Serve as the primary point of contact to understand client business objectives and align solutions accordingly.
  • Partner with internal creative, strategy, and media teams to execute campaigns accurately and on time.
  • Monitor campaign performance metrics and proactively address issues or optimization opportunities.
  • Lead onboarding for new clients and provide training and support to ensure smooth adoption.
  • Identify upsell and cross-sell opportunities and collaborate with sales on additional services.
  • Deliver regular performance reports, insights, and strategic recommendations to clients.
  • Represent the client’s voice internally to inform product, service, and process improvements.
  • Drive client satisfaction and retention by addressing concerns with urgency and empathy.

Requirements

  • Bachelor's degree in Marketing, Advertising, Communications, or a related field.
  • 6-8+ years of experience in client success, account management, or a related role in advertising or marketing.
  • Strong understanding of digital advertising products, including programmatic, social, display, video, and native formats.
  • Exceptional interpersonal, presentation, and communication skills.
  • Ability to interpret campaign performance data and translate it into actionable strategies.
  • Proficiency with CRM and project management tools such as Salesforce and Asana.
  • Detail-oriented with the ability to manage multiple clients and campaigns simultaneously.
  • Experience working at an advertising agency or media company is preferred.
  • Knowledge of advertising platforms such as Google Ads, Meta Ads, and DSPs is preferred.
  • Comfort working in fast-paced, deadline-driven environments is preferred.
  • Experience with Fortune 500 clients or large-scale ad campaigns is preferred.
  • Familiarity with marketing performance metrics and attribution models is preferred.

Benefits

  • OTE range of $125,000 - $160,000 (base + bonus).
  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package including health, dental, vision, and 401(k).
  • Flexible work environment.
  • Responsible Time Off policy with flexible time off.
  • Two volunteer days per year.
  • Paid maternity and paternity leave plus fertility support.
  • Monthly wellness allowance, mental health days, and access to MyFitnessPal Premium.
  • Professional development through mentorship and a virtual learning library.
  • Competitive medical, dental, and vision coverage with employer retirement match.

Interested in this position?

Apply directly on the company website

Apply Now

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