Executive Customer Success Leader

1 month, 1 week ago
Full-time
Executive
Customer and Technical Support
SecurityScorecard

SecurityScorecard

SecurityScorecard is a cybersecurity company that provides a powerful AI-driven platform to identify and eliminate cyber risks across all attack surfaces.

IT Services
251-1K
Founded 2014
$292M raised

Description

  • Lead, coach, and develop a world-class global Customer Success team.
  • Design and implement efficient, AI-enabled processes for automated customer health tracking.
  • Establish accountability across Customer Success, Sales, Product, and Engineering.
  • Oversee complex enterprise customer journeys and risk-team engagements.
  • Partner with the VP of Sales on customer handoffs and consultative growth strategies.
  • Drive retention, expansion, quota retirement, and customer satisfaction goals.
  • Build a unified, high-standard customer experience across global regions.
  • Use account planning and qualification methodologies such as MEDDPIC.

Requirements

  • 12+ years of enterprise software leadership experience focused on post-sales excellence and customer growth.
  • 5+ years of experience in cybersecurity.
  • Proven success managing high-value enterprise accounts and exceeding retention and expansion targets.
  • Extensive experience with six- and seven-figure enterprise deals.
  • Experience building, training, and leading global teams.
  • Metrics-driven approach to pipeline management and deal sizing.
  • Strong verbal and written communication skills for senior-level engagements.
  • Ability to design lean, efficient global operating processes.
  • Authentic, ethical, proactive, reliable, inquisitive, and customer-focused leadership style.
  • No immigration sponsorship is provided for this position.

Benefits

  • Competitive salary, varying by country and based on qualifications and experience.
  • Stock options and potential annual performance-based incentive compensation.
  • Country-specific health benefits.
  • Unlimited paid time off.
  • Parental leave.
  • Tuition reimbursement.

Interested in this position?

Apply directly on the company website

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