Customer Success Manager

9 hours, 37 minutes ago
Full-time
Mid Level
Customer and Technical Support
Wayvia (formerly PriceSpider)

Wayvia (formerly PriceSpider)

Wayvia, formerly known as PriceSpider, is a leader in omnicommerce data and brand enablement solutions. Based in Irvine, California, the company provides enterprise brands with shopper and retail intelligence to enhance revenue growth across various channels. Founded in 2004, Wayvia rebranded in late 2025 to reflect its focus on empowering brands with advanced tools and integrations. The company offers a comprehensive Commerce Enablement Platform that includes services such as retail intelligence, price monitoring, and shoppable media. Its AI-driven platform, Prowl, helps brands maintain pricing integrity, while its shopper intelligence tools aggregate data to refine consumer insights. Wayvia serves enterprise brands across multiple industries, including consumer electronics, food and beverage, and health and beauty, operating in over 92 countries and partnering with more than 3,200 global retailers.

information technology & services
201-500
Founded 2004
$4M raised

Description

  • Manage the full customer lifecycle, including onboarding, adoption, expansion selling, and renewals.
  • Lead customer retention initiatives and strategies.
  • Collaborate with new sales and internal teams to onboard and support customers.
  • Develop e-commerce and product expertise to provide data-driven insights, analysis, and reporting.
  • Create customer success plans and conduct executive-level quarterly business reviews.
  • Build cross-functional relationships with users and executives across internal teams and brands.
  • Manage and grow a substantial book of business while sharing best practices with peers.
  • Meet customer satisfaction, retention, and growth objectives.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Experience in Account Management or Customer Success within digital media, e-commerce, technology platforms, or SaaS.
  • Proven ability to manage and grow a substantial book of business.
  • Strong multitasking, prioritization, and competing-priority management skills.
  • Project management experience or skills strongly desired.
  • Experience with account planning is preferred.
  • Experience with Google Analytics and digital marketing strongly desired.
  • Experience with major retailers such as Amazon, Best Buy, or Walmart is a plus.
  • Previous experience with performance-based compensation tied to sales, revenue, and retention goals.

Benefits

  • Flexible work-from-home arrangements.
  • 401(k) match.
  • Flexible vacation policy.
  • Medical, dental, and vision coverage.
  • 16 weeks of paid parental leave in the United States.
  • Technical stipend.
  • Professional development programs.
  • Wellness programs.

Interested in this position?

Apply directly on the company website

Apply Now

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