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Customer Success Manager

8 hours, 51 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Generative AI
Apply Now
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1K-5K
Founded 2003
$507M raised
View All Jobs 9

Description

  • Manage a diverse portfolio of mid-to-large customers, driving satisfaction, retention, and expansion.
  • Lead strategic business reviews with data-driven insights and platform optimization recommendations.
  • Develop tailored customer success plans and guide clients through product milestones and adoption cycles.
  • Analyze client usage data and recommend improvements to engagement and outcomes.
  • Identify and mitigate customer-success risks, providing proactive solutions and escalations.
  • Collaborate with Support, Product, Development, and Sales teams to deliver cohesive client support.
  • Represent customer needs and feedback in product planning and sprint reviews.
  • Contribute to customer success methodologies, tools, internal processes, and best practices.
  • Travel up to 15% for client meetings, conferences, trade shows, and other events.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Typically 5+ years of related experience, or 3 years with a master’s degree or equivalent experience.
  • 2+ years of experience in SaaS customer success, account management, or a similar client-facing role.
  • Strong analytical, communication, project management, and relationship-building skills.
  • Ability to work independently, prioritize tasks, meet deadlines, and collaborate cross-functionally.
  • Experience working with Product and Development teams.
  • Ability to tailor messaging and solutions to varied audiences and business contexts.
  • Property management or real estate industry experience preferred.
  • Proficiency with approved GenAI tools, including prompt creation, output auditing, and protection of proprietary or personally identifiable information.
  • Ability to work in office, home-office, and event environments, including lifting 25–40 pounds and standing for extended periods.

Benefits

  • Remote and hybrid work options, generous vacation time, and company recharge days.
  • Medical, dental, vision, and fertility benefits for eligible employees and families.
  • HSA/FSA options and employer-paid disability benefits.
  • 401(k) or similar retirement plans with employer matching for eligible employees.
  • Wellness programs, mental health resources, employee assistance programs, gym access, and gym memberships.
  • Volunteer and charitable giving opportunities through Entrata Cares.
  • Employee discounts, an exclusive cell phone plan, and biannual company swag.

Interested in this position?

Apply directly on the company website

Apply Now

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