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Account Manager

1 day, 1 hour ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Mongoose

Mongoose

Mongoose is a leading provider of conversational software tailored for higher education institutions. Their innovative solutions, including SMS texting, live chat, AI chatbot, and insights tools, help institutions engage with students effectively. Trus...

Diversified Consumer Services
51-200
Founded 2009
View All Jobs 3

Description

  • Meet or exceed assigned renewal and expansion quotas.
  • Own the renewal process and develop strategic retention and account-growth plans with the Customer Success Manager.
  • Build expansion pipeline through weekly outbound activity, strategic account planning, and referential selling.
  • Identify and close upsell and cross-sell opportunities, including expansion into new departments and teams.
  • Build client relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs).
  • Track client health, proactively address renewal risks, and use insights to identify growth opportunities.
  • Partner with Marketing, Product, Leadership, and Client Success to share client insights, resolve challenges, and drive commercial strategy.
  • Maintain accurate renewal, expansion, and client-interaction records in HubSpot CRM.
  • Represent Mongoose at industry events, conferences, trade shows, and onsite client visits as needed.

Requirements

  • Proven success carrying and exceeding renewal and/or expansion quotas in a B2B SaaS environment.
  • Demonstrated ability to build healthy pipelines, achieve strong win rates, and drive renewals, upsells, and cross-sells.
  • Strong client relationship-building, communication, and consultative selling abilities.
  • Ability to proactively identify risks, solve problems, and develop strategic solutions.
  • Experience using data and client health metrics to identify opportunities and inform business decisions.
  • Experience with CRM systems; HubSpot expertise is preferred.
  • Ability to collaborate with Customer Success, Marketing, Product, and Leadership in a partnership-based account model.
  • Higher education industry experience is preferred but not required.
  • Ability to travel for onsite visits, industry events, conferences, and trade shows as needed.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with company match: 100% of the first 3% and 50% of the next 2%.
  • Flexible PTO.
  • Competitive leave policies.
  • 13 paid holidays, including a week off between Christmas and New Year’s.

Interested in this position?

Apply directly on the company website

Apply Now

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