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Account Manager

7 hours, 31 minutes ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Mongoose

Mongoose

Mongoose is a leading provider of conversational software tailored for higher education institutions. Their innovative solutions, including SMS texting, live chat, AI chatbot, and insights tools, help institutions engage with students effectively. Trus...

Diversified Consumer Services
51-250
Founded 2009
View All Jobs 2

Description

  • Own the renewal process and lead all expansion efforts, including upsells and cross-sells.
  • Meet or exceed assigned renewal and expansion quotas to drive revenue growth.
  • Develop strategic retention and growth plans in partnership with a Customer Success Manager.
  • Build pipeline through weekly outbound activities and targeted account planning.
  • Lead client reviews and proactive outreach to strengthen relationships and uncover growth opportunities.
  • Represent Mongoose at industry events, conferences, trade shows, and onsite visits as needed.
  • Collaborate with Marketing, Leadership, Product, and Client Success to share insights, address risks, and support customer outcomes.
  • Maintain accurate CRM records and track client health metrics, renewals, upsells, and interactions.
  • Bring the voice of the customer to Product by sharing feedback, ideas, and market insights.

Requirements

  • Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment.
  • Consistent track record of exceeding targets and growing accounts through upsells and cross-sells.
  • Experience building healthy pipelines and achieving strong win rates.
  • Strong relationship-building and communication skills.
  • Ability to solve problems proactively and think strategically.
  • Experience using data to uncover opportunities, address challenges, and shape account strategy.
  • Experience with CRM systems; HubSpot experience is a plus.
  • Ability to work effectively in a partnership model with a dedicated Customer Success Manager.
  • Higher education experience is a plus, but not required.
  • This position is fully remote, with working hours primarily in the Eastern Time Zone.

Benefits

  • Base salary of $80,000 with $70,000 variable compensation for on-target earnings of $150,000.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with company match: 100% of the first 3% and 50% of the next 2%.
  • Flexible PTO.
  • Competitive leave policies.
  • 13 paid holidays.
  • One week off between Christmas and New Year’s Eve.

Interested in this position?

Apply directly on the company website

Apply Now

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