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Enterprise Account Manager

53 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Databricks GCP Salesforce Snowflake SQL
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Matillion

Matillion

Matillion is The Data Productivity Cloud that helps teams accelerate time to value and increase the impact of data by loading, transforming, syncing, and orchestrating data in the cloud. With pre-built or custom connectors, Matillion enables companies ...

IT Services
501-1000
Founded 2011
$310M raised
View All Jobs 2

Description

  • Manage a portfolio of customer accounts, tracking usage, health, commercial status, risks, and expansion opportunities.
  • Build trusted relationships with technical and business stakeholders and advise them on using Matillion within their data stack.
  • Drive product adoption and expanded use cases to deliver measurable customer value.
  • Identify flexible, pay-as-you-go customers suited for annual commitments, build value-based business cases, and close agreements.
  • Diagnose and remediate at-risk accounts by addressing adoption, service, or expectation gaps and tracking recovery plans.
  • Monitor early indicators of account decline and intervene before accounts become churn risks.
  • Partner with technical, support, and product teams to resolve customer issues, represent customer needs, and escalate when needed.
  • Prioritize time and resources across the account portfolio based on commercial risk and opportunity.

Requirements

  • Experience managing a customer success, account management, renewals, or sales portfolio and achieving retention or revenue targets.
  • Proven experience closing customer pricing changes or contract agreements.
  • Working knowledge of SQL and core data concepts, including ETL/ELT, batch and streaming, CDC, data warehouses, data lakes, and data modeling.
  • Experience with cloud data platforms such as Snowflake, Databricks, BigQuery, or Redshift.
  • Track record of recovering dissatisfied or at-risk customer relationships.
  • Proficiency with Salesforce or an equivalent CRM for pipeline hygiene, forecasting, and reporting.
  • Ability to organize and prioritize work across a high-volume portfolio.
  • Ability to work independently, communicate directly with customers, and remain effective with frustrated or churn-risk accounts.

Benefits

  • Estimated base salary of $95,200–$142,800 annually.
  • On-target annual earnings of $136,000–$204,000, including sales commissions.
  • Company equity.
  • Flexible working culture that supports work-life balance.
  • 25 days of PTO and 5 days of paid volunteering leave.
  • Health insurance and life insurance.
  • Mental health support.
  • 401(k) plan.

Interested in this position?

Apply directly on the company website

Apply Now

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