Enterprise Account Manager

44 minutes ago
Full-time
Mid Level
Customer and Technical Support
Matillion

Matillion

Matillion is The Data Productivity Cloud that helps teams accelerate time to value and increase the impact of data by loading, transforming, syncing, and orchestrating data in the cloud. With pre-built or custom connectors, Matillion enables companies ...

IT Services
251-1K
Founded 2011
$310M raised

Description

  • Manage a portfolio of customer accounts, monitoring usage, health, and commercial status.
  • Prioritize time and resources based on account risk and growth opportunities.
  • Identify pay-as-you-go customers suited to annual contracts, build value-based business cases, and close agreements.
  • Diagnose struggling accounts and create, coordinate, and track remediation plans.
  • Monitor early indicators of customer decline and intervene before churn risk develops.
  • Partner with technical, support, and product teams to resolve issues and represent customer needs.
  • Escalate accounts requiring deeper commercial or technical expertise.

Requirements

  • Demonstrated experience managing a customer portfolio in customer success, account management, renewals, or sales.
  • Track record of meeting retention or revenue targets.
  • Experience closing customer pricing or contract changes.
  • Technical fluency with cloud or SaaS products sufficient to diagnose customer challenges.
  • Proven success recovering dissatisfied or at-risk customer relationships.
  • Fluency with Salesforce or an equivalent CRM, including pipeline management, forecasting, and reporting.
  • Strong organization, independence, direct customer communication, and composure under pressure.

Benefits

  • Estimated annual salary of $95,200–$142,800.
  • Variable sales commissions with estimated on-target earnings of $136,000–$204,000.
  • Company equity.
  • 25 days of paid time off.
  • Five days of paid volunteering leave.
  • Health and life insurance.
  • Mental health support and 401(k).
  • Flexible working culture supporting work-life balance.

Interested in this position?

Apply directly on the company website

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