Vice President, Client Management

1 week, 5 days ago
Full-time
Executive
Sales and Business Development
Modern Health

Modern Health

Modern Health provides a personalized mental health care platform tailored for enterprises, aiming to enhance employee resilience, productivity, and overall well-being through evidence-based services.

Health Care Providers & Services
251-1K
Founded 2017
$167M raised

Description

  • Lead a team of 5–8 client managers and account directors responsible for major client accounts.
  • Develop executive-sponsor relationships with clients and global stakeholders, including HR executives, benefit managers, and consultants.
  • Co-lead deployment of the Value Management methodology across the Client Management organization.
  • Represent Client Management on cross-functional teams such as Marketing and Pricing and influence business outcomes.
  • Partner with Sales by representing Client Management and customer partnership strategies.
  • Use financial and customer data to guide strategic positioning, recommendations, and growth.
  • Lead and evolve Modern Health’s global Client Management strategy.
  • Drive retention, adoption, renewals, and expansions across complex account portfolios.
  • Anticipate account risks, manage escalations, and oversee complex client negotiations and high-stakes executive presentations.

Requirements

  • 20–25+ years of experience in client management, account management, or consulting, with increasing leadership responsibility.
  • Experience leading P&Ls and/or large-market, global client relationships and teams.
  • Proven success managing teams and delivering results in a matrixed organization.
  • Demonstrated success driving retention, adoption, renewals, and complex expansion opportunities.
  • Experience developing account strategies that increase customer value, executive alignment, and sustainable revenue growth.
  • Strong executive communication, presentation, negotiation, analytical, and problem-solving skills.
  • Experience using Salesforce, Gainsight, Looker, or similar customer and business intelligence tools.
  • Healthcare or benefits consulting or administration experience preferred.
  • Fluency in English required; additional languages preferred.
  • Must maintain work authorization without employer sponsorship; this role cannot be performed in Hawaii.

Benefits

  • $216,320–$270,400 USD annual pay range, with equity eligibility; some ranges may represent OTE including commission.
  • Fully remote work environment with required overlapping hours; U.S. employees outside Pacific time must work at least six hours overlapping 8 a.m.–5 p.m. Pacific time.
  • Medical, dental, vision, disability, and life insurance, plus HDHP/HSA and FSA options.
  • Generous time off and company-wide Collective Pause Days.
  • Access to Modern Health coaches and therapists, wellness stipend, and family support benefits.
  • Parental leave, family-forming benefit through Carrot, and family assistance through UrbanSitter.
  • Professional development stipend, 401(k), and financial planning benefit through Origin.
  • New-hire work-from-home stipend, cell phone reimbursement, and virtual community events.

Interested in this position?

Apply directly on the company website

Apply Now

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