Account Manager

1 hour, 2 minutes ago
Full-time
Mid Level
Customer and Technical Support
Elite Technology

Elite Technology

Elite Technology provides telecommunication solutions with a focus on system design, integration, and maintenance. Offering effective solutions from top vendors like Ericsson and Huawei, we specialize in Atoll radio network planning and iBwave building...

Diversified Telecommunication Services
1-10
Founded 2020

Description

  • Build trusted relationships with law firm and corporate legal clients as their primary strategic contact.
  • Identify and execute upsell and cross-sell opportunities aligned with client goals.
  • Maintain accurate CRM account plans, opportunity records, forecasts, close dates, and next steps.
  • Manage the customer lifecycle, resolve issues, and support satisfaction and loyalty.
  • Use customer health data to identify at-risk accounts and develop retention strategies.
  • Partner with Solutions Consultants to create tailored demonstrations, value propositions, and ROI-driven proposals.
  • Collaborate with Customer Success on onboarding, adoption, and long-term product utilization.
  • Provide customer feedback to Product and Solutions teams to influence roadmap priorities.
  • Represent client perspectives internally and educate customers on best practices, new functionality, and industry trends.

Requirements

  • Bachelor’s degree in Business, Marketing, or equivalent experience.
  • 3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services.
  • Proven success managing enterprise or strategic accounts and exceeding retention and growth targets.
  • Understanding of cloud software and experience leading on-premises-to-cloud transitions.
  • Strong relationship-building, executive communication, influencing, and advisory skills.
  • Analytical, commercially minded, strategic, proactive, solutions-oriented, and detail-focused.
  • Ability to collaborate cross-functionally with Product, Solutions, Customer Success, and Marketing teams.
  • Proficiency with CRM tools; Salesforce preferred, with experience managing renewals, forecasts, and pipeline.
  • Ability to travel up to 25–50% as business needs require.
  • Legally authorized to work in the United Kingdom without employment sponsorship; role requires moderate physical capacity, including frequent lifting, bending, or standing with 20–50 lbs.

Benefits

  • Competitive compensation package.
  • Comprehensive health, dental, and vision coverage.
  • Retirement savings plan with employer contribution.
  • Professional development opportunities and tuition reimbursement.
  • Parental leave and generous global parental leave.
  • Paid time off and wellness initiatives.
  • Employee Assistance Program and Calm premium subscription.
  • Employee discount program and flexible remote work model.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Account Manager, Corporate

Alphasense 51-250 Industrial Conglomerates

AlphaSense is seeking a remote Account Manager, Corporate – Life Sciences to retain and expand client accounts through consultative relationship management, product adoption, and collaboration with sales.

1 hour, 2 minutes ago

Account Manager, Corporate

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a remote Account Manager, Corporate – Energy & Industrials to retain and grow enterprise customer relationships, drive product adoption, and identify expansion opportunities.

1 hour, 16 minutes ago

Director, Account Management, Corporate

Alphasense 51-250 Industrial Conglomerates

AlphaSense is seeking a Director of Account Management to lead a team of 8–10 Account Managers, driving renewals, customer retention, revenue expansion, and long-term value for enterprise clients.

1 hour, 16 minutes ago

Account Manager, Promotional Medical Education

Real Chemistry 1K-5K Professional Services

Real Chemistry is seeking an Account Manager to connect healthcare clients with project teams, oversee account strategy and delivery, and support client growth across its agency services.

1 hour, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers