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Account Manager, Publisher Success

2 days, 8 hours ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
Mediavine

Mediavine

Mediavine is a full-service digital advertising technology and management company that helps content creators build sustainable businesses. With a focus on transparency and maximizing earnings, Mediavine offers display ad optimization, video monetizati...

Media
51-250
Founded 2004
View All Jobs 3

Description

  • Manage an established portfolio of publishers with a focus on retention and growth.
  • Onboard new accounts, build trust, and develop long-term partnerships.
  • Proactively identify churn risks and implement solutions to support ongoing success.
  • Advocate for publisher needs, including feature requests, data requests, reporting, and tools.
  • Use cohort data, trend analysis, and projections to provide tailored recommendations.
  • Deliver periodic business reviews and performance reports.
  • Maintain consistent, personalized communication with publishers.
  • Monitor client social accounts to recognize publisher milestones and successes.
  • Collaborate with Support Specialists and Engineers to resolve day-to-day issues.
  • Surface trends across accounts and escalate key information when necessary.
  • Maintain expert-level knowledge of Mediavine’s products and services to recommend relevant features.
  • Track and analyze performance results to identify opportunities for improvement.

Requirements

  • 2+ years of experience in Customer Success or a related field.
  • Experience in a publisher-facing role with a focus on building and maintaining strong client relationships.
  • Experience working remotely in a distributed team environment.
  • Strong proficiency with Google Suite.
  • Experience with communication platforms like Slack.
  • Experience working with a CRM such as HubSpot or Salesforce.
  • Strong critical thinking and analytical skills to tailor recommendations effectively.
  • Excellent time management and organizational skills with the ability to handle multiple tasks.
  • Exceptional written and verbal communication skills.
  • A positive attitude, strong work ethic, and commitment to teamwork.
  • Ability to present data persuasively and make informed recommendations.
  • Availability to travel for team retreats and annual all-hands events approximately 20% of the time.
  • Mediavine experience preferred.

Benefits

  • 100% remote work.
  • Comprehensive health, dental, vision, and 401(k) match benefits.
  • Generous paid time off.
  • Wellness and home office perks.
  • Up to 12 weeks of paid parental leave.
  • Inclusive family-forming benefits.
  • Professional development opportunities.
  • Travel opportunities for team retreats, annual All Hands, and industry events.
  • Base salary range of $65,000 to $80,000 USD per year plus quarterly commission.

Interested in this position?

Apply directly on the company website

Apply Now

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