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Senior Client Partner

1 month, 1 week ago
United States, Canada
Full-time
Senior
Account Manager
Project and Program Management
BigCommerce SAP Shopify
Apply Now
Zaelab

Zaelab

Zaelab is a premier B2B commerce consultancy specializing in modern and innovative solutions. They excel in Salesforce Commerce Cloud, SAP Commerce Cloud, and commercetools, helping enterprises enhance digital commerce experiences and drive profitabili...

Professional Services
51-250
Founded 2010
View All Jobs 11

Description

  • Serve as the primary day-to-day contact for assigned enterprise accounts.
  • Build and maintain relationships with client stakeholders across multiple levels of the organization.
  • Monitor account health, identify risks, and coordinate internal teams to resolve issues proactively.
  • Support quarterly business reviews, executive updates, and strategic planning activities.
  • Identify opportunities to expand existing client relationships and support account growth initiatives.
  • Participate in account planning and contribute to annual and quarterly growth strategies.
  • Support the development of statements of work, change requests, renewals, and consulting opportunities.
  • Maintain account plans, stakeholder maps, opportunity tracking, and account health documentation.
  • Partner with project managers, delivery leaders, and consulting teams to ensure successful project execution.
  • Track scope, milestones, budget performance, and engagement status across active programs.

Requirements

  • 4-7 years of experience in a consulting, digital agency, systems integrator, or technology professional services organization.
  • Demonstrated experience managing client relationships with direct accountability for account success and client satisfaction.
  • Experience supporting revenue-generating accounts such as retainers, time and materials engagements, fixed-fee projects, or managed services.
  • Exposure to manufacturing, distribution, industrial, or other complex B2B industries.
  • Strong communication, relationship-building, and stakeholder management skills.
  • Ability to confidently engage with senior client stakeholders and represent the company professionally.
  • Strong organizational, forecasting, and account management skills.
  • Comfortable operating in a fast-paced, high-growth environment where priorities may shift.
  • Ability to manage multiple client initiatives simultaneously while maintaining attention to detail.
  • Experience with named account ownership in a consulting or professional services environment (preferred).
  • Familiarity with digital commerce platforms such as commercetools, SAP Commerce, BigCommerce, Shopify, or Salesforce Commerce Cloud (preferred).
  • Familiarity with ServiceNow solutions including CSM, FSM, CPQ, ITSM, or Order Management (preferred).
  • Experience participating in account growth planning, business development activities, or strategic client consulting engagements (preferred).

Benefits

  • Unlimited vacation/PTO.
  • Full health benefits.
  • 401(k) fixed percentage plan for USA employees and RRSP for Canada employees.
  • Fully remote, distributed teams.
  • Paid parental leave.
  • Ongoing training and education opportunities.
  • A low-bureaucracy culture focused on responsibilities rather than title.

Interested in this position?

Apply directly on the company website

Apply Now

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