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Account Manager (Remote, United States)

39 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
M-Files

M-Files

M-Files is a global leader in information management, providing an innovative metadata-driven document management platform that improves productivity, efficiency, and compliance for businesses worldwide.

Professional Services
251-1K
Founded 2002
$162M raised
View All Jobs 6

Description

  • Serve as the primary point of contact for a portfolio of existing customers.
  • Drive account expansion through upselling, cross-selling, and renewal strategies.
  • Understand customer business goals, challenges, and product usage to deliver ongoing value.
  • Partner with Customer Success, Professional Services, and Product teams to support customer outcomes.
  • Identify at-risk accounts early and coordinate retention strategies.
  • Conduct regular account reviews and success check-ins.
  • Maintain accurate forecasting and pipeline management using CRM tools such as Salesforce.
  • Stay informed on product updates, roadmap, and new capabilities to share with customers.
  • Travel for customer meetings or QBRs as needed.

Requirements

  • Bachelor's degree and/or equivalent work experience.
  • 3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales.
  • Proven ability to manage and grow a portfolio of existing B2B customer accounts.
  • Strong communication and relationship-building skills with executive stakeholders.
  • Proactive, customer-centric approach to retention and growth.
  • Skilled in consultative selling and identifying customer needs.
  • Comfortable collaborating cross-functionally in a fast-paced environment.
  • Proficient in Salesforce or other CRM systems.
  • Experience in information management, document/content management, or enterprise SaaS is preferred.
  • Familiarity with expansion sales strategies and frameworks such as SPICED or land-and-expand is preferred.
  • Experience managing mid-market or enterprise customer relationships is preferred.
  • Background in Energy, Utilities, Financial Services, or Professional Services is preferred.

Benefits

  • Base salary plus commission with no cap on commission and a 50/50 split paid monthly.
  • Remote-first enabled work model with flexibility to set your own work-life balance.
  • 10 paid holidays annually.
  • Unlimited PTO.
  • Matching 401(k) plan with 25% of employee contributions up to the IRS maximum.
  • Health insurance with PPO and HDHP/HSA plans.
  • Dental and vision insurance.
  • Monthly remote stipend and employer-paid short-term and long-term disability coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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