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Director of Strategy & Operations

1 month ago
United States
Full-time
Senior
Executive Assistant
Project and Program Management
CRM HubSpot System Design
Apply Now
Inspira Education

Inspira Education

Inspira Education Group is a leading network of top admissions consultants in medical, legal, business, and college studies. They offer an interactive platform that provides individualized counselor matching, tailored guidance, streamlined application ...

Diversified Consumer Services
11-50
View All Jobs 3

Description

  • Own the student-counselor matching process end-to-end, optimizing for quality, speed, and scale.
  • Build and iterate on logic-based workflows in HubSpot to reduce manual effort while preserving human judgment.
  • Instrument processes so performance is measurable and continuously improvable.
  • Lead recruitment, onboarding, and quality management for the global counselor network.
  • Oversee high-volume hiring pipelines and maintain standards for counselor selection.
  • Design and audit infrastructure that scales counselor supply without sacrificing quality.
  • Lead the escalation team and handle the hardest customer situations when needed.
  • Build SOPs, protocols, and feedback loops that turn reactive fixes into systemic improvements.
  • Own HubSpot architecture, workflow configuration, automations, data hygiene, and reporting.
  • Partner with founders and leaders across Sales and Marketing on new service launches and operational execution.

Requirements

  • 5–8 years of experience in strategy, operations, consulting, or a high-growth startup environment.
  • Proven experience turning diagnosis into execution and building processes, systems, and workflows that run in production.
  • Natural player-coach style with the ability to lead and develop people while staying close to the details.
  • Hands-on CRM experience with HubSpot or a comparable platform.
  • Background in consulting, investment banking, or a strategy role at a fast-scaling company is a strong plus.
  • Marketplace or service operations experience at scale is a strong plus.
  • Ability to move from founder-level strategy discussions to hands-on workflow building.
  • Deep comfort with ambiguity and a bias toward action over deliberation.
  • Low ego, high standards, and a strong drive to identify and fix problems quickly.

Benefits

  • Competitive compensation commensurate with experience.
  • Health, dental, and vision coverage with base plans 100% employer paid.
  • Flexible PTO and paid holidays.
  • 401(k) with company match.
  • Direct founder access and real decision-making authority from week one.
  • Mission-driven work that directly impacts student outcomes worldwide.

Interested in this position?

Apply directly on the company website

Apply Now

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