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Senior Sales Operations Manager

4 weeks ago
United States
Full-time
Senior
Sales Operations
Sales and Business Development
HubSpot Looker Salesforce SQL Tableau
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 29

Description

  • Partner with Sales leaders to improve operating cadence across pipeline reviews, forecast management, territory planning, and performance tracking.
  • Own and optimize core sales processes including opportunity management, stage definitions, inspection workflows, pipeline hygiene, and cross-team handoffs.
  • Build and maintain reporting and dashboards for pipeline health, conversion, bookings performance, and risk visibility.
  • Translate business questions into clear analyses and actionable recommendations for Sales leadership.
  • Identify gaps in process, data quality, and system design, then drive solutions that improve visibility and execution.
  • Support quota, coverage, and territory planning with Growth, Finance, and leadership stakeholders.
  • Improve Salesforce data quality and process consistency to ensure credible and scalable reporting.
  • Partner cross-functionally with Marketing, Client Success, Finance, Analytics, and Enablement on go-to-market workflows.
  • Drive adoption of new tools, workflows, and operating expectations through documentation, training, and change management.
  • Evaluate and operationalize AI and automation use cases that improve seller productivity and management visibility.

Requirements

  • 5+ years of experience in Sales Operations, Revenue Operations, Growth Operations, or a related go-to-market operations role.
  • Mid-level candidates are welcome; senior-level experience is preferred.
  • Strong experience supporting B2B sales organizations with pipeline management, forecasting, sales process design, quota and territory planning, and operational rigor.
  • Strong Salesforce background, including reporting, dashboards, workflow/process design, and data quality management.
  • Strong data analytics capability and ability to turn messy data into clear insights, recommendations, and executive-ready reporting.
  • Deep fluency in a GTM tech stack such as Salesforce, Gong, HubSpot, Glean, and AI tooling.
  • Experience identifying opportunities for process automation and improvement and driving those changes through implementation.
  • Strong executive communication skills and presence, with the ability to influence leaders through data and sound judgment.
  • High-agency, ownership-oriented operator who works independently and follows through.
  • Comfort operating in ambiguity with strong attention to detail and a bias toward action.
  • Experience with BI and analytics tools such as Tableau or Looker is preferred.
  • Experience working in healthcare, benefits, navigation, or other complex services environments is preferred.
  • Experience supporting AI readiness, workflow automation, or sales productivity tooling is preferred.
  • Comfort with or willingness to learn SQL is preferred.

Benefits

  • Base salary of $127,660–$167,112 per year in the United States.
  • Bonus opportunity.
  • Equity.
  • Remote-first culture.
  • 401(k) savings plan through Fidelity.
  • Comprehensive medical, vision, and dental coverage, including disability insurance.
  • Paid Time Off (PTO) and Discretionary Time Off (DTO).
  • 12 weeks of 100% paid parental leave.
  • Family-building and compassionate leave, including fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption, or pregnancies.
  • Work-from-home reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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