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Technical Customer Success Manager

1 week, 2 days ago
Spain
Full-time
Mid Level
Customer Success Manager
Project and Program Management
HubSpot Instagram API JavaScript JIRA JSON Looker Node.js Notion OAuth Postman Python Salesforce Tableau
Apply Now
Hubtype

Hubtype

Hubtype provides global brands with conversational apps that go beyond chatbots, combining graphical interfaces and messaging apps for efficient customer engagement.

Internet Software & Services
11-50
Founded 2016
$1M raised
View All Jobs

Description

  • Own a portfolio of strategic accounts as the primary customer contact throughout the full lifecycle.
  • Lead project delivery by scoping, planning, coordinating teams, and managing timelines, dependencies, risks, and deliverables.
  • Run discovery sessions to understand customer business goals, use cases, and technical context.
  • Translate customer needs into clear requirements for engineering and explain technical decisions in business terms.
  • Act as the bridge between customers and Hubtype’s engineering, product, and solutions teams.
  • Analyze customer data and project status to identify blockers, anticipate issues, and surface opportunities.
  • Drive product adoption, monitor account health, and identify upsell and expansion opportunities.
  • Run QBRs, executive reviews, trainings, and workshops with business and technical stakeholders.
  • Use AI tools to support drafting, research, summarization, analysis, documentation, and automation.
  • Capture customer feedback and feed it into the product roadmap.

Requirements

  • 3–5 years of experience in Customer Success, Technical Account Management, Solutions Consulting, or Project Management in a SaaS or tech environment.
  • Strong technical understanding of APIs, webhooks, integrations, JSON, OAuth, and SaaS architectures.
  • Ability to scope technical work, challenge assumptions, and explain what is being built without needing to code.
  • Strong analytical skills with the ability to gather, structure, and document technical and functional requirements.
  • Proven track record managing complex delivery projects with multiple stakeholders, timelines, and dependencies.
  • AI-native mindset with experience designing and building AI-powered processes, workflows, prompts, playbooks, and automations.
  • Hands-on experience with ChatGPT, Claude, Copilot, agents, and automations.
  • Full professional fluency in English, Spanish, and Catalan, written and spoken.
  • Confident customer-facing communication with executives, business owners, and developers.
  • Comfort working with dashboards and customer KPIs such as adoption, NRR, CSAT, and time-to-value.
  • Ability to work autonomously in a fast-paced, hands-off, async environment.
  • Professional fluency in French is a plus.
  • Background in conversational AI, chatbots, CCaaS, customer experience, or messaging platforms is a plus.
  • Familiarity with channels such as WhatsApp Business, Instagram, Messenger, Apple Messages for Business, or Google RCS is a plus.
  • Ability to read code such as JavaScript/Node.js, Python, or similar is a plus.
  • Hands-on experience with Postman, Jira, Notion, HubSpot, Salesforce, Looker, or Tableau is a plus.
  • Previous experience in a startup or scale-up is a plus.

Benefits

  • 27 days of holiday per year, plus your birthday off, a volunteering day, and bank holidays.
  • Fully remote policy with very flexible working arrangements.
  • 10% of working time dedicated to self-improvement.
  • Attractive benefits and perks plan centered on learning and development.
  • Workstation budget to support a productive home setup.
  • Opportunity to work with a diverse global team with varied experiences and perspectives.

Interested in this position?

Apply directly on the company website

Apply Now

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