Senior Client Success Manager - Programmatic

2 weeks, 1 day ago
Full-time
Senior
Customer and Technical Support
Zeta Global

Zeta Global

Zeta Global provides an AI-powered marketing cloud that enables enterprises to acquire, grow, and retain customers through precision marketing, leveraging data science, advanced analytics, and machine learning to create optimized customer experiences.

Media
1K-5K
Founded 2007

Description

  • Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
  • Lead client communications, including status calls, QBRs, and escalations, with clear insights and recommendations.
  • Serve as the technical owner of campaign execution, partnering with Operations on setup, optimization, targeting, pacing, QA, and troubleshooting.
  • Apply DSP functionality and optimization knowledge to guide setup decisions, diagnose issues, and improve performance.
  • Deliver client-ready reporting and performance insights in partnership with Analytics.
  • Identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
  • Collaborate cross-functionally to resolve issues, improve performance, and maintain a high-quality client experience.
  • Partner with the Client Success Director on escalations, prioritization, progress updates, and resolution.

Requirements

  • 3+ years of experience in programmatic advertising, digital media, or ad-tech in Client Success, Account Management, or a similar role.
  • Hands-on DSP experience required, including campaign setup, optimization, and reporting.
  • Proven ability to independently manage multiple live campaigns and client relationships.
  • Strong communication skills and comfort leading client and executive-level conversations.
  • High attention to detail and the ability to prioritize in fast-paced environments.
  • Strong analytical skills and comfort with Excel and performance reporting.
  • Experience working with agencies and complex, multi-stakeholder accounts (preferred).
  • Experience mentoring or supporting junior team members (preferred).
  • Strong ability to navigate ambiguity and make sound judgment calls without perfect information (preferred).
  • Experience operating in high-growth or fast-paced environments where processes evolve (preferred).

Benefits

  • Unlimited PTO.
  • Excellent medical, dental, and vision coverage.
  • Employee equity and stock purchase plan.
  • Employee discounts.
  • Virtual wellness classes.
  • Pet insurance.
  • Salary range of $80,000 to $95,000 depending on location and experience.

Interested in this position?

Apply directly on the company website

Apply Now

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