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Renewal Specialist

2 hours, 15 minutes ago
Ireland
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 115

Description

  • Manage the end-to-end execution of customer renewals for Commercial and SMB accounts.
  • Build and maintain relationships with customer stakeholders throughout the renewal cycle.
  • Partner with Customer Success, Sales, Finance, Legal, and other teams to support renewal execution.
  • Monitor renewal activity and proactively identify risks to retention, escalating issues as needed.
  • Maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene.
  • Follow established renewal processes and contribute ideas to improve efficiency and scalability.
  • Support renewal discussions and pricing conversations within established guidelines.
  • Act as a customer advocate internally and communicate customer needs and feedback across teams.

Requirements

  • 2–5 years of experience in renewals, account management, customer success, sales support, or another customer-facing role.
  • Experience preferably within enterprise software or SaaS.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to manage multiple priorities and deadlines with strong attention to detail.
  • Ability to identify customer challenges, think critically, and collaborate on solutions.
  • Comfortable using customer data, reporting, and CRM systems to manage renewals and identify risks or opportunities.
  • Proficiency in CRM tools such as Salesforce and Gainsight preferred.
  • High school diploma or equivalent work experience required; bachelor’s degree preferred.
  • Fluent French or German, written and spoken, is a nice to have.
  • Experience in SaaS, subscription-based businesses, or customer lifecycle management environments is preferred.

Benefits

  • Base salary range of €62,400–€93,600 EUR.
  • Eligibility for an annual cash bonus plan.
  • Variable compensation/OTE for sales and customer success roles.
  • Equity as part of the total compensation package.
  • Sign-on payments may be included.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Up to 10% travel for onboarding, client or partner work, team meetings, and industry events, coordinated in advance.

Interested in this position?

Apply directly on the company website

Apply Now

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