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Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

1 hour, 49 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
E-commerce
Apply Now
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009
View All Jobs 130

Description

  • Define and execute the global TAM strategy aligned to commercial objectives for Cash App Pay, Afterpay, and Clearpay.
  • Lead, coach, and develop a distributed team of Technical Account Managers across the US, UK, and Australia.
  • Set goals, KPIs, and performance measurement frameworks that connect TAM work to commercial outcomes.
  • Shift the team from reactive support to proactive merchant enablement and growth.
  • Serve as the escalation point for critical merchant issues, incidents, and strategic accounts.
  • Partner with Product and Engineering to represent the merchant voice and influence the roadmap.
  • Build strong cross-functional partnerships with Sales, Account Management, Solutions Engineering, Product, and Engineering.
  • Represent the TAM function in cross-functional planning and strategic leadership discussions.
  • Own the tooling and systems strategy needed for merchant support and performance visibility.
  • Use AI and automation opportunities to improve team efficiency and merchant outcomes.

Requirements

  • Significant experience in technical account management, solutions engineering, customer success, or technical program management within payments, fintech, e-commerce, or SaaS.
  • Experience leading and managing people, including distributed or global teams.
  • Track record of building and scaling technical post-sales functions that drive measurable commercial outcomes.
  • Technical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms.
  • Experience defining team strategy, setting KPIs, and building performance measurement in hard-to-quantify environments.
  • Ability to build cross-functional partnerships with GTM, Product, and Engineering at leadership levels.
  • Experience working across multiple regions and navigating global market complexity.
  • Experience managing organizational change, refining operating models, and creating clarity in ambiguous environments.
  • Strong communication skills with the ability to represent team impact and advocate for resources.
  • Direct experience with buy-now-pay-later (BNPL), payment processing, or merchant acquiring is a plus.
  • Background in incident management and merchant-facing escalation processes is a plus.

Benefits

  • Starting salary range of $207,900 to $285,900 USD, depending on location and experience.
  • Remote work support.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive interview process with reasonable accommodations for disabled applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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