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Digital Customer Success Manager

1 month, 1 week ago
United Kingdom, Greece
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Cybersecurity HubSpot Looker Tableau
Apply Now
Hack The Box

Hack The Box

Hack The Box serves as a premier Cybersecurity Performance Center, providing advanced training and certification resources for both aspiring security professionals and established teams to enhance their skills and drive peak cyber performance.

Internet Software & Services
51-250
Founded 2017
$70M raised
View All Jobs 12

Description

  • Design and manage scalable onboarding, activation, and adoption journeys across email, in-app guidance, webinars, and other digital touchpoints.
  • Drive product adoption at scale through 1-to-many programs such as office hours, training sessions, and campaigns.
  • Produce self-service educational content in collaboration with Support and Product Marketing, including tutorials, help articles, templates, and video walkthroughs.
  • Monitor portfolio health by analyzing usage data, engagement metrics, and customer signals to identify growth or risk.
  • Iterate on health scoring and trigger automated outreach for disengaged accounts.
  • Co-own outbound customer communications with Marketing, including product updates and best-practice messaging, and optimize through A/B testing.
  • Flag expansion opportunities and renewal risks for Sales and Renewals teams and route accounts for human follow-up when needed.
  • Manage customer success tooling and dashboards to streamline processes and support a data-driven approach.
  • Collaborate with Product, Product Marketing, Growth Marketing, Analytics, RevOps, Support, Sales, and Renewals to improve customer outcomes.

Requirements

  • Background in digital customer success, CS operations, lifecycle marketing, customer programs, or PLG-style roles.
  • Experience managing a large customer portfolio using automation, segmentation, and data-driven insights.
  • Strong writing and communication skills for messaging customers at scale.
  • Analytical mindset with the ability to target, prioritize, and optimize engagement initiatives.
  • Proficiency with ChurnZero, HubSpot, Looker, Zoom Webinar, Arcade, and AppCues.
  • Strategic, systems-oriented approach focused on reusable assets, repeatable processes, and scalable customer journeys.
  • Self-motivated, experimental mindset with the ability to quickly become a product expert and stay current on industry trends.

Benefits

  • Full-time role with remote work in the UK or hybrid work in Athens, Greece.
  • 10% relocation bonus on annual salary for moving to Athens.
  • 50% tax reduction on income as part of relocation to Greece.
  • Accommodation support during the first few weeks after relocation.
  • Private health care.
  • Paid parental leave (4 weeks).
  • 25 annual leave days.
  • Free lunch and snacks at the office, plus a 120€ Ticket Restaurant allowance.
  • Dedicated training and professional development budget, including conference participation.
  • Access to Hack The Box lab offerings, state-of-the-art equipment, an annual childcare allowance, and on-site gym/group fitness activities.

Interested in this position?

Apply directly on the company website

Apply Now

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