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Vice President, Client Success - West (REMOTE)

2 months ago
United States
Full-time
Executive
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
251-1K
Founded 2000
View All Jobs 10

Description

  • Cultivate and maintain positive, long-term relationships with assigned clients at the executive level.
  • Serve as an extension of the client by communicating expectations and aligning internal teams to deliver on commitments.
  • Oversee all Client Success activities for designated clients in the assigned region.
  • Lead and mentor 4-5 Client Success directors to support goal achievement and team performance.
  • Manage client lifecycle activities including sales support, implementations, go-lives, business reviews, and cross-sell identification.
  • Track client performance goals and conduct regular business reviews to communicate progress, value, and ROI.
  • Generate and deliver monthly and quarterly reporting packages with relevant metrics and benchmarks.
  • Collaborate with internal teams to develop client-specific strategies and action plans to resolve issues and maximize revenue.
  • Schedule and facilitate client meetings and conference calls, including agendas, presentation materials, summaries, and deliverables.
  • Identify and escalate cross-sell opportunities and participate in internal account review meetings such as sales forecasts and at-risk reviews.

Requirements

  • Bachelor’s degree in Business, Sales/Marketing, or a related field.
  • 7-10 years of demonstrated account management experience in the healthcare technology industry, specifically involving hospital revenue cycle management.
  • Equivalent combination of education and experience may be considered.
  • Experience with claims billing and IT/EDI systems preferred.
  • Experience with CRM software such as Salesforce.com.
  • Strong computer proficiency, including Microsoft Office applications such as Word, Excel, and Outlook.
  • Excellent written and oral communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to manage conflicting priorities, work independently, and collaborate effectively across departments.
  • Up to 30% travel required.

Benefits

  • Remote full-time position.
  • Opportunity to work with a recognized, fast-growing healthcare technology company.
  • Professional growth and development support.
  • Commitment to a supportive, flexible, and family-oriented work culture.
  • Equal opportunity employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

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