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Associate Customer Success Manager

4 hours, 13 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
MariaDB
Apply Now
MariaDB.org

MariaDB.org

MariaDB.org is the force behind MariaDB, the leading open-source database known for its performance and stability. The company, through the MariaDB Foundation, ensures the continuous growth and support of the MariaDB ecosystem.

Internet Software & Services
11-50
Founded 2012
View All Jobs 24

Description

  • Support customers throughout the full customer lifecycle, including onboarding, adoption, expansion, retention, and advocacy.
  • Guide new customers through onboarding for MariaDB deployments.
  • Manage the automated program supporting accounts in the assigned portfolio.
  • Establish an ongoing meeting cadence with assigned customers.
  • Serve as a trusted advisor, advocate, and primary escalation point for customers.
  • Work with customers to understand data management strategies and identify improvements for their MariaDB implementations.
  • Proactively identify opportunities to deliver value and improve customer experience.
  • Collaborate with Technical Support, Sales Engineers, Professional Services, and Account Executives on escalations, upgrades, migrations, deployments, maintenance, and growth plans.
  • Conduct regular business reviews and document success plans, growth plans, expectations, and outcomes.
  • Measure, manage, and improve customer health, engagement, and value realization to support net retention goals.

Requirements

  • 1-2 years of relevant experience in customer support, entry-level account management, or a graduate-level role.
  • Ability to build and maintain C-level relationships.
  • Ability to deliver custom ROI analysis with minimal guidance.
  • Understanding of customer success principles.
  • Basic understanding of relational databases and MariaDB concepts and features.
  • Ability to speak to new MariaDB features and releases quickly.
  • Strong communication skills with the ability to communicate effectively at all levels.
  • Ability to write persuasive, clear, and concise emails and presentations with minimal guidance.
  • Strong time management and organizational skills.
  • Knowledge and understanding of databases, with preferred experience exceeding MariaDB’s functional/technical depth for the role.
  • Track record working effectively with internal, partner, and customer teams.
  • Proficiency in a foreign language is a bonus.
  • Austin, TX area preferred for a remote U.S. role.

Benefits

  • Annual base salary of USD $60,000-$70,000.
  • Uncapped commission with an anticipated range of $25,000-$30,000.
  • Health, life, and disability insurance.
  • Funds toward professional development resources.
  • Flexible Paid Time Off (FPTO) and paid holidays.
  • Parental leave.
  • Flexible remote work arrangement with significant flexibility and freedom.
  • Opportunity for learning and growth with global colleagues.

Interested in this position?

Apply directly on the company website

Apply Now

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