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Renewal Specialist

4 weeks, 1 day ago
Ireland
Full-time
Junior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 19

Description

  • Manage the end-to-end execution of Commercial/SMB customer renewals and ensure timely contract completion.
  • Build and maintain relationships with customer stakeholders throughout the renewal cycle.
  • Partner with Customer Success, Sales, Finance, Legal, and other internal teams to support renewal execution and identify growth opportunities.
  • Monitor renewal activity, identify risks to renewal success, and escalate concerns to support retention efforts.
  • Maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene.
  • Follow established renewal processes and contribute ideas to improve efficiency, scalability, and customer experience.
  • Support renewal discussions and pricing conversations within established guidelines.
  • Act as a customer advocate by communicating customer needs and feedback across internal teams.

Requirements

  • 2–5 years of experience in renewals, account management, customer success, sales support, or another customer-facing role.
  • Experience preferably within enterprise software or SaaS.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment with strong attention to detail.
  • Ability to identify customer challenges, think critically, and collaborate on solutions.
  • Comfort using customer data, reporting, and CRM systems to manage renewals and identify risks or opportunities.
  • Proficiency in CRM tools such as Salesforce and Gainsight preferred.
  • High school diploma or equivalent work experience required; Bachelor’s degree preferred.
  • Experience working in SaaS, subscription-based businesses, or customer lifecycle management environments preferred.
  • Fluent French or German, written and spoken, is a nice-to-have.

Benefits

  • Base salary range of €62,400 to €93,600 EUR.
  • Annual cash bonus plan may be included.
  • Variable compensation (OTE) for sales and customer success roles may be included.
  • Equity may be included in the total compensation package.
  • Sign-on payments may be included.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Up to 10% travel for onboarding, client or partner work, team meetings, and industry events, coordinated in advance.

Interested in this position?

Apply directly on the company website

Apply Now

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