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Client Delivery Specialist

1 month, 1 week ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM
Apply Now
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
251-1K
Founded 2000
View All Jobs 10

Description

  • Serve as a primary operational point of contact for assigned client accounts and help align client expectations with internal execution.
  • Develop working knowledge of client contracts, workflows, service-line scope, and operational nuances.
  • Interpret operational data and trends to support client-facing discussions and reporting.
  • Lead or participate in client meetings, operational touchpoints, and account reviews.
  • Identify operational risks, emerging issues, and opportunities for improvement within assigned accounts.
  • Monitor performance indicators and inventory health to flag deviations or concerns.
  • Support root cause analysis and help create structured action plans for issue resolution.
  • Track action items, follow-ups, and commitments to ensure timely accountability and closure.
  • Escalate issues to the Client Delivery Director with clear context, analysis, and recommended next steps.
  • Prepare monthly operational reviews, reporting packages, meeting notes, and client-facing materials.

Requirements

  • High school diploma or GED required.
  • 2–4 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments.
  • Foundational understanding of operational workflows, data interpretation, and client support models.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities, follow structured processes, and meet deadlines.
  • Comfort working in cross-functional environments with evolving priorities.
  • Experience in healthcare technology or the RCM industry, including understanding of complex claims processing.
  • Knowledge of hospital revenue cycle processes, insurance billing, and reimbursement methodologies.
  • Consultative mindset with a focus on problem-solving and continuous improvement.
  • Professional presence appropriate for client-facing interactions; willingness to learn and adapt in a dynamic environment.

Interested in this position?

Apply directly on the company website

Apply Now

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