Senior Customer Success Renewals Representative, Commercial/Named (Eastern Europe)

4 hours, 26 minutes ago
Full-time
Senior
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Own renewal and expansion quota performance for assigned territory and accounts.
  • Manage the annual renewal pipeline by contacting customers well before support expiration.
  • Perform customer technical environment health checks and support product adoption.
  • Educate customers on new features, additional products, and business outcomes to secure renewals and expansions.
  • Identify stakeholders at customer and partner organizations and tailor outreach accordingly.
  • Re-engage customers with lapsed support to reactivate subscriptions.
  • Work cross-functionally with Deal Desk, Legal, Sales, and others to prepare renewal agreements and special terms.
  • Negotiate renewal offers at the CxO level.
  • Provide customer assistance with licensing transfers and support ticket escalations.
  • Maintain accurate CRM records, forecasting, business analysis, and timely activity logging in Salesforce.

Requirements

  • Bachelor’s degree required; an equivalent combination of education and experience will be considered.
  • Advanced English proficiency.
  • Experience in Sales, Account Management, Customer Success Account Management, or Renewals.
  • Proven track record of overachieving quota and KPIs.
  • Experience supporting large enterprise accounts with technically complex configurations and high transaction volumes.
  • Ability to lead complex customer requests and escalations in a cross-functional team.
  • Strong communication skills with the ability to influence at all organizational levels, including executives.
  • Excellent organizational skills with the ability to prioritize, multitask, and meet deadlines.
  • Ability to work independently in a semi-autonomous, fast-paced environment.
  • Experience compiling, querying, analyzing, and reporting data.
  • Proficiency with Salesforce.com.
  • Understanding of the technology.

Benefits

  • 21 annual vacation days, plus additional days based on tenure and 4 extra VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Private health, dental, and vision insurance for employees and dependents.
  • Coverage for outpatient care, hospitalization, pregnancy monitoring, and psychology support.
  • Life insurance equal to 2× annual gross salary, plus critical illness and disability coverage.
  • Monthly meal and lifestyle benefits, including 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform.
  • Free access to the Bookster library platform.
  • Learning and development resources including LinkedIn Learning, O’Reilly, mentoring, workshops, and the Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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