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RPO Manager

1 month, 1 week ago
United States
Full-time
Lead
Operations Manager
Operations
CRM
Apply Now
Distro

Distro

DISTRO is a global platform for companies to interview and hire candidates for full-time roles efficiently.

Internet Software & Services
11-50
View All Jobs 16

Description

  • Own end-to-end RPO service delivery, including workforce planning, recruiting execution, performance management, client SLAs, and continuous improvement.
  • Design and scale RPO delivery models for enterprise clients across multiple industries, hiring volumes, and geographies.
  • Build the operational foundation for a growing RPO business, including org design, capacity models, delivery playbooks, and implementation frameworks.
  • Develop scalable SOPs, quality assurance frameworks, and training programs for recruiting teams.
  • Drive operational readiness for enterprise implementations, transitions, and new client launches.
  • Own operational P&L performance, including cost management, productivity, margins, and revenue per recruiter.
  • Partner with Finance to develop budgets, pricing inputs, staffing models, and forecasts.
  • Serve as an executive sponsor for key enterprise RPO clients and establish governance models, performance dashboards, and executive business reviews.
  • Partner with Sales, Product, Technology, and HR to ensure operational feasibility of RPO solutions and support sales pursuits.
  • Oversee adoption and optimization of ATS, CRM, workforce management, and reporting tools; lead continuous improvement across recruiting processes and workflows.

Requirements

  • Bachelor's degree in Business, Human Resources, Operations, or an equivalent combination of experience, skills, education, certifications, or job training programs required.
  • MBA or advanced degree is highly desirable.
  • At least 5 years of progressive leadership experience in RPO, staffing, or talent services.
  • Demonstrated experience scaling operations and leading enterprise service delivery organizations.
  • Deep understanding of RPO operational models, recruiting workflows, and enterprise client expectations.
  • Strong strategic planning, analytical, and problem-solving skills with a focus on scalable service delivery.
  • Demonstrated success leading large, distributed recruiting or delivery teams.
  • Proven experience driving operational metrics, SLAs, KPIs, and continuous improvement.
  • Proficiency with ATS platforms, workforce planning tools, CRM systems, and operational analytics.
  • Competency in Microsoft applications including Word, Excel, Teams, and Outlook.
  • Experience working with off-shore teams.
  • Valid, non-restrictive driver's license required due to regular travel to client and company sites.
  • Valid passport and willingness to travel internationally on occasion.

Interested in this position?

Apply directly on the company website

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