Supervisor, NOC

5 days, 15 hours ago
Full-time
Senior
DevOps and Infrastructure
DYOPATH

DYOPATH

DYOPATH, a leading MSP, empowers organizations with trusted IT solutions and exceptional customer service, formed through the merger of industry leaders to combat cyber threats and IT challenges effectively.

Internet Software & Services
251-1K
Founded 1994

Description

  • Coach, mentor, and develop NOC engineers through one-on-ones, performance discussions, onboarding, and technical development.
  • Oversee daily NOC operations, workload distribution, team coverage, and SLA compliance.
  • Monitor performance metrics and identify operational improvement opportunities.
  • Serve as a primary escalation point for complex issues and major incidents.
  • Coordinate technical resources during service disruptions and communicate status to clients and leadership.
  • Lead post-incident reviews and implement continuous improvement actions.
  • Improve runbooks, processes, documentation, automation, and operational efficiency.
  • Partner with leadership to increase operational maturity and shape the future direction of the NOC.

Requirements

  • 5+ years of experience in NOC, infrastructure operations, or related IT roles.
  • Experience leading, supervising, or managing technical teams.
  • Experience managing incidents and escalations.
  • Strong understanding of networking, systems, and service operations.
  • Ability to communicate effectively with technical and non-technical audiences.
  • Experience in an MSP or multi-client environment (preferred).
  • ITIL knowledge or certification (preferred).
  • Relevant certifications such as CCNA, CCNP, Network+, ITIL Foundation, Azure Network Engineer, or AWS Networking Certifications (preferred).

Benefits

  • Remote work environment.
  • Monday–Friday schedule during standard business hours, with occasional after-hours incident support.
  • Salary range of $115,000–$120,000.
  • Opportunities to grow a leadership career.
  • Exposure to diverse technologies and client environments.
  • Collaborative team supporting learning and professional development.
  • Periodic travel based on client and business needs.

Interested in this position?

Apply directly on the company website

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