Key Account Manager

3 hours, 33 minutes ago
Contract
Mid Level
Customer and Technical Support
Didomi

Didomi

Didomi offers innovative solutions for organizations to collect, respect, and leverage user choices in compliance with data privacy regulations, driving higher customer engagement and increasing consumer trust.

IT Services
51-250
Founded 2017
$46M raised

Description

  • Own and develop a portfolio of enterprise clients in partnership with Customer Success Managers.
  • Create account strategies focused on growth, product adoption, satisfaction, and retention.
  • Develop product expertise and identify qualified opportunities through use cases and strategic recommendations.
  • Manage the full commercial relationship, from discovery and demonstrations through negotiation and closing.
  • Drive upselling and cross-selling revenue within existing enterprise accounts.
  • Map global account structures and identify opportunities across subsidiaries.
  • Build relationships with key decision-makers and develop executive-level champions.
  • Collaborate with internal teams on client satisfaction, product feedback, success stories, and testimonials.
  • Monitor account performance, maintain accurate forecasts, and provide reliable revenue estimates.

Requirements

  • 3+ years of experience in a similar key account or account management role.
  • At least 2 years of experience in the SaaS industry.
  • Proven ability to manage and grow strategic accounts.
  • Strong client relationship management skills.
  • Excellent written and verbal communication skills.
  • Experience with CRM tools, ideally Salesforce; familiarity with Notion.
  • Commercially focused, self-directed, and capable of managing a complex portfolio.
  • Fluency in English and French.

Interested in this position?

Apply directly on the company website

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