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Commercial Operations Manager

4 hours, 37 minutes ago
United Kingdom
Full-time
Mid Level
Sales Operations
Business Intelligence
CRM HubSpot Looker Power BI Tableau
Apply Now
Dayshape

Dayshape

Dayshape: AI-powered platform for professional services firms, optimizing workforce, financial metrics, and client service.

Professional Services
51-250
Founded 2013
View All Jobs 2

Description

  • Develop and maintain reporting frameworks for pipeline, bookings, revenue, customer metrics, and marketing effectiveness.
  • Prepare weekly, monthly, quarterly, executive, and Board-level commercial performance reports.
  • Analyse trends, risks, and opportunities and recommend performance improvements.
  • Manage sales processes, workflows, forecasting, CRM governance, pipeline reviews, and performance dashboards.
  • Establish reporting for customer health, retention, renewals, expansion, engagement, and churn reduction.
  • Track marketing campaigns, lead generation, conversion rates, funnel performance, and marketing ROI.
  • Own and administer commercial systems, including HubSpot and reporting tools.
  • Automate manual processes, maintain process documentation, and drive continuous operational improvement.
  • Coordinate Sales, Customer Success, Marketing, Finance, and senior leadership around metrics, planning, and performance reviews.
  • Support strategic commercial projects through analysis, planning, and execution.

Requirements

  • Experience in Commercial Operations, Revenue Operations, Sales Operations, Business Operations, or a similar role.
  • Strong analytical skills and the ability to interpret complex datasets and communicate insights clearly.
  • Experience supporting Sales, Customer Success, and Marketing functions.
  • Demonstrable experience preparing executive- and Board-level reporting.
  • Advanced proficiency in spreadsheet modelling and reporting tools.
  • Experience using CRM platforms such as HubSpot.
  • Strong project management, organisational, written, and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment and challenge the status quo.
  • Experience in a PE-backed SaaS, technology, subscription, or high-growth business environment is preferred.
  • Familiarity with Power BI, Tableau, Looker, revenue forecasting, commercial planning, commercial systems optimisation, or AI tools such as Copilot or Claude is preferred.

Benefits

  • Salary of approximately £50,000–£60,000, depending on experience.
  • At least £1,000 annually for professional and personal development.
  • 33 days’ holiday including bank holidays, increasing to a maximum of 40 days.
  • Paid four-week sabbatical after five years, plus enhanced family leave.
  • Private health insurance with dental and vision coverage, income protection, and death-in-service cover.
  • Matched 5% workplace pension scheme.
  • Wellbeing support including an Employee Assistance Programme and counselling service.
  • UK-based flexible hybrid or remote working, with flexible hours and regular team socials.

Interested in this position?

Apply directly on the company website

Apply Now

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