Senior Director, GTM Revenue Operations

3 hours, 55 minutes ago
Full-time
Executive
Sales and Business Development
ChowNow

ChowNow

ChowNow is a leading online ordering platform that supports local restaurants by offering 100% commission-free services. They provide branded mobile apps, Facebook ordering, and web ordering to help restaurants retain customer relationships and maximiz...

Hotels, Restaurants & Leisure
251-1K
Founded 2011
$18M raised

Description

  • Diagnose operational friction across Sales, Onboarding, and Customer Success and translate findings into scalable process or system improvements.
  • Lead and connect Sales & CS Business Operations, Marketing & Partner Operations, and Business Systems functions.
  • Architect and manage ChowNow’s GTM technology stack, including Salesforce, HubSpot, PlanHat, Gong, PartnerStack, LeanData, and Bookit.
  • Reduce technical debt by replacing legacy customizations, redundant automations, and fragile integrations.
  • Establish technical standards and review processes for scalable system changes.
  • Manage the Business Systems roadmap and prioritize tactical fixes alongside broader architectural improvements.
  • Own territory and compensation planning infrastructure, forecasting rigor, and cross-functional GTM process rollouts.
  • Advise the CEO on process and systems risks, opportunities, sequencing, and tradeoffs.
  • Manage and develop a team of 5–7 direct reports.

Requirements

  • 8+ years of Revenue Operations experience in a SaaS environment.
  • 5+ years managing teams across RevOps, Marketing Operations, Customer Success Operations, or Business Systems.
  • Hands-on technical experience, beyond reporting or analytics.
  • Deep practical expertise with Salesforce and HubSpot.
  • Experience with PlanHat, Gong, PartnerStack, and LeanData preferred.
  • Direct experience untangling legacy systems, customizations, technical debt, and integrations.
  • Ability to translate ambiguous business problems into clear technical solutions and execute them.
  • Ability to operate strategically with leadership and hands-on with workflows and automations.
  • Experience partnering with Sales, Customer Success, and Marketing leadership.
  • Experience managing compensation, territory, or forecasting infrastructure.
  • Strong systems-thinking and cross-functional communication skills.
  • Must be located in an eligible U.S. state.

Benefits

  • $200,000–$300,000 expected on-target earnings, depending on experience and location.
  • Remote U.S.-based work.
  • Medical, dental, and vision insurance.
  • Mental health and wellness programs.
  • Unlimited paid vacation.
  • Seven weeks of baby bonding leave and eight weeks of paid pregnancy leave.
  • 401(k) matching and employee stock incentive plan.
  • Training, growth opportunities, student loan assistance or continuing education reimbursement, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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