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Senior Account Manager

2 weeks ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Consumer Edge

Consumer Edge

Empowering Global Markets with Unrivaled Consumer Intelligence

Professional Services
View All Jobs 5

Description

  • Own full lifecycle management of a CPG, grocery, retail, and restaurant account book.
  • Drive net revenue retention through renewals, upsells, and cross-sells.
  • Build and execute expansion plans for each account by identifying whitespace and new buyers.
  • Serve as the senior point of contact for key accounts and develop executive-level relationships.
  • Lead contract negotiations and renewal conversations with an eye toward scope expansion.
  • Translate product roadmap updates into targeted client pitches and expansion opportunities.
  • Maintain accurate CRM and account records to support reliable pipeline forecasting.
  • Partner with Product, Marketing, Operations, and Customer Success to resolve client issues and create expansion opportunities.
  • Share client and market insights with account management leadership and Product to inform future offerings.

Requirements

  • 6+ years of experience in account management or other client-facing roles at a data, SaaS, or research company.
  • Experience working with CPG, Grocery, Retail, or Restaurant clients is preferred.
  • A proven track record of growing accounts through expansions or upsells, not just retaining them.
  • Comfort selling to and negotiating with senior stakeholders, including VP-level and above.
  • Working knowledge of Excel, PowerPoint, and Salesforce.
  • Strong analytical instincts with the ability to interpret category or share data and turn it into a client pitch.
  • Excellent written and verbal communication skills.
  • A self-starter who proactively identifies whitespace opportunities.
  • Commerce Media experience is a plus.
  • Must reside in an eligible state or Washington, DC for remote employment.

Benefits

  • Base salary of $140,000–$150,000 per year, based on experience.
  • Commission opportunity in addition to base salary.
  • 401(k) match.
  • Subsidized health benefits.
  • Full remote flexibility.
  • Ownership over a strategic vertical.
  • Direct input into the commerce and CPG product roadmap.

Interested in this position?

Apply directly on the company website

Apply Now

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