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Renewals Manager Germany

3 weeks ago
Germany
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 69

Description

  • Maximize customer retention and minimize churn through phone, video, and email outreach.
  • Execute the renewal process to retain or expand ARR.
  • Evaluate license usage and complete true-up requirements.
  • Align customer business needs and goals to generate renewal quotes.
  • Close renewals on a timely basis.
  • Collaborate with Sales and Customer Success Managers on renewal strategy and plans using customer analytics and metrics.
  • Coordinate with customers to ensure purchase orders and order forms are completed accurately for internal deal approval.
  • Identify customer and opportunity risk and coordinate mitigation.
  • Provide renewals coverage for larger, more strategic customers and complex opportunities.
  • Help design best practices and methodologies for the renewals organization.

Requirements

  • Fluency in German is required.
  • Experience managing customer relationships in a similar role, such as Customer Success Manager, SDR, or BDR.
  • Progressive experience in B2B software sales.
  • Experience with subscription go-to-market approaches for customer success management and renewals.
  • Strong communication, interpersonal, and collaboration skills.
  • Strong negotiation, presentation, and closing skills.
  • Motivated, driven, and results-oriented.
  • Preferred experience with technical products, DevOps, software development lifecycle, or application development.
  • Experience driving renewals with predictable outcomes and targeted gross retention rates.
  • Ability to lead larger, more complex transactions, including higher contract size and net ARR.
  • Ability to improve renewals processes, policies, and tools and support teammates.
  • Alignment with GitLab’s values.

Benefits

  • Flexible Paid Time Off.
  • Team Member Resource Groups.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental Leave.
  • Benefits to support health, finances, and well-being.
  • Remote work with global hiring eligibility, subject to location requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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