Account Manager

1 hour, 55 minutes ago
Full-time
Junior
Customer and Technical Support
MCG Health

MCG Health

MCG Health, part of the Hearst Health network, independently develops evidence-based clinical guidelines and software solutions to support healthcare organizations in making informed care decisions. Their products are used by over 2,200 clients, includ...

Internet Software & Services
251-1K
Founded 1988

Description

  • Serve as the primary point of contact for assigned MCG customers and handle account questions and service issues.
  • Establish and maintain ongoing relationships with customers throughout the customer life cycle.
  • Conduct regular business reviews and customer outreach in line with policy and process requirements.
  • Manage schedules and calendars to support customer needs while balancing internal stakeholder priorities.
  • Research, troubleshoot, and resolve customer issues using MCG solutions, services, resources, and processes.
  • Maintain communication with internal staff and clients to ensure work is addressed promptly and efficiently.
  • Respond to inbound calls and customer requests in a timely manner.
  • Document all client communication in CRM systems such as Gainsight and Salesforce.
  • Develop customer Outcomes Plans and Objectives to support client goal achievement.
  • Support the Finance team with basis verification, invoice follow-up, and related tasks.

Requirements

  • BA/BS degree.
  • Ability to assess client needs, prioritize work, and engage other resources as needed.
  • Experience in healthcare and/or software/technology service industries.
  • Experience with CRM solutions, especially Gainsight and Salesforce.
  • Experience in Account Management, Customer Service, or other market-facing roles with proven results.
  • Demonstrated ability to build relationships and resolve customer issues with quality in mind.
  • Collaborative orientation with focus on customer outcomes and customer value.
  • Willingness to participate in occasional travel for company-sponsored events.
  • Familiarity with MCG Customer Success tools, features, and processes (preferred).

Benefits

  • $65,000-$91,000 base pay.
  • Bonus eligible.
  • Remote work.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) retirement plan with flexible spending and health savings accounts.
  • 15 days of PTO plus additional front-loaded personal days.
  • 14 company-recognized holidays plus paid volunteer days.
  • Up to 8 weeks of paid parental leave plus 10 weeks of paid bonding leave.
  • Pet insurance and LGBTQ+ health services.

Interested in this position?

Apply directly on the company website

Apply Now

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