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Senior Member Relations Manager - U.S. Based Remote Opportunity

3 weeks, 1 day ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM
Apply Now
Common App

Common App

Common App is a nonprofit organization that provides a streamlined platform for college applications, supporting students, families, and guidance counselors in navigating the college admission process while promoting access, equity, and integrity in ed...

Education Services
51-250
Founded 1975
View All Jobs 3

Description

  • Provide strategic advice and ongoing account support to assigned member colleges and universities.
  • Serve as the primary contact for assigned member institutions throughout the application year.
  • Offer best practices for configuring school-specific requirements within the application platform.
  • Guide member schools on how to use Common App programs and services effectively.
  • Act as a subject matter expert for a defined sector of higher education members.
  • Drive product and service adoption among member institutions.
  • Coach and mentor team members within the Member Services team.
  • Serve as an escalation point for complex member issues and requests.
  • Share relevant industry trends and information with member institutions.
  • Help ensure a smooth and positive experience for member institutions during the application cycle.

Requirements

  • Must live in the United States.
  • Willingness to travel to attend twice-annual Common App Retreats.
  • Bachelor's degree or higher from a four-year college or university, or an equivalent combination of education and experience.
  • 3-5 years of successful, progressive experience in account management, customer service, management, project management, or communications.
  • At least 3-5 years of experience in college recruitment or admissions.
  • Experience in one or more higher education sectors such as community colleges, regional state systems, or institutions that admit the majority of their applicants.
  • Experience serving institutions with many transfer or independent students is preferred.
  • Demonstrated mastery of core technical skills and ability to use them effectively.
  • Strong critical thinking skills, including the ability to analyze problems and propose innovative solutions.
  • Ability to build and maintain strong relationships with stakeholders.
  • Exceptional verbal, written, and listening communication skills for diverse audiences.
  • Outstanding organizational skills, strong attention to detail, and ability to manage multiple projects simultaneously.
  • Ability to learn new technology quickly and communicate technical concepts clearly.
  • Understanding of organizational structure, products, and processes to educate internal teams and member schools.
  • Ability to work collaboratively in a team-oriented environment while also contributing independently.
  • Professional demeanor and positive attitude.
  • Knowledge of Common App’s portfolio of products and services is required.
  • Ability to achieve or exceed service goals and performance metrics.
  • Analytical ability is preferred.
  • Working knowledge of Google Suite is preferred.
  • Bilingual Spanish is preferred.
  • Experience using enrollment CRMs such as Slate or EAB is preferred.
  • Passion for higher education is a plus.

Benefits

  • Virtual-first work environment.
  • Paid Time Off (PTO), seven company-wide holidays, nine floating holidays, and sick leave.
  • Monthly mental health day.
  • Choice of PC or Mac laptop plus optional external monitor, keyboard, mouse, and headset.
  • One-time office setup stipend, monthly remote work stipend, and monthly mobile stipend.
  • Market-based salary with performance-based bonus.
  • 403(b) retirement plan with 5% company contribution and additional 5% company match.
  • Health, dental, vision, life, AD&D, and disability insurance coverage, with benefits beginning on the date of hire.
  • Health Savings Account, Medical Flexible Spending Account, and Dependent Care Flexible Spending Account options.
  • Budgeted annual funds for professional development and growth opportunities within the company.
  • Employee Assistance Program, will preparation services, travel assistance, pet insurance, and 1Password family account.

Interested in this position?

Apply directly on the company website

Apply Now

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