Account Manager

7 hours, 44 minutes ago
Full-time
Senior
Customer and Technical Support
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Serve as the primary contact for a portfolio of LATAM customers, managing escalations and ensuring a seamless experience.
  • Build customer relationships, achieve retention goals, identify upsell opportunities, and reduce churn.
  • Provide consultative hospitality guidance and tailored recommendations to improve customer outcomes and portfolio growth.
  • Analyze customer data and usage patterns to improve platform adoption and identify at-risk accounts.
  • Coordinate with technical support to troubleshoot platform issues and resolve complex customer challenges.
  • Collect customer feedback, feature requests, and pain points for sharing with Sales, Product, and Marketing.
  • Develop strong Cloudbeds product knowledge and train and guide customers through platform updates.

Requirements

  • 5+ years of hospitality experience in roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager.
  • Strong understanding of hotel operations, revenue management, front desk workflows, reporting, and property management systems.
  • Experience in the LATAM hospitality market and knowledge of regional customer needs and business practices.
  • Fluent Spanish and availability to work LATAM business hours.
  • Exceptional communication, empathy, resilience, and customer-service skills.
  • Ability to learn technology platforms quickly and translate technical concepts into practical solutions.
  • Strong organization and proactive follow-through while managing multiple accounts and projects.
  • Experience with hospitality SaaS, implementation, onboarding, or customer success roles preferred.
  • Portuguese proficiency and familiarity with Salesforce, HubSpot, or customer health analytics tools preferred.

Benefits

  • Remote-first, remote-always work environment.
  • PTO in accordance with local labor requirements.
  • Monthly Wellness Fridays with an extra-long weekend.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development through Cloudbeds University, manager training, upskilling, and knowledge transfer.

Interested in this position?

Apply directly on the company website

Apply Now

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