RemoteLeaf Logo
Log in Sign up

Key Account Manager

7 hours, 45 minutes ago
United States
Full-time
Lead
Account Manager
Customer and Technical Support
Salesforce
Apply Now
Concert Health

Concert Health

Concert Health integrates behavioral health into primary care settings, improving patient outcomes with expert clinicians and a turnkey solution.

Health Care Providers & Services
251-1K
Founded 2016
$56M raised
View All Jobs 3

Description

  • Serve as the primary contact for strategic accounts and resolve clinical, operational, and administrative issues.
  • Coordinate cross-functional teams to remove account barriers and ensure timely follow-through.
  • Own clinical, operational, and financial account performance, including expansion revenue.
  • Use utilization, outcomes, and financial data to identify opportunities and build growth plans.
  • Present business reviews and data-backed expansion proposals to executive and clinical stakeholders.
  • Lead negotiations and convert growth opportunities into executed expansions.
  • Manage onboarding and launches for new providers, sites, or users within existing accounts.
  • Mentor Account Managers and develop account growth, onboarding, and best-practice playbooks.
  • Represent key-account needs in product and clinical roadmap discussions.
  • Operate autonomously while anticipating challenges and maintaining strong partner relationships.

Requirements

  • 9+ years of experience in Account Management, Customer Success, or Client Services, with progressively larger and more complex accounts.
  • Healthcare experience required.
  • Proven success driving measurable expansion revenue within existing accounts, not just retention.
  • Experience balancing hands-on account servicing with strategic growth planning.
  • Experience onboarding or implementing new sites, providers, or users within existing accounts preferred.
  • Understanding of primary care healthcare delivery and clinical or administrative leadership; Collaborative Care Model experience strongly preferred.
  • Exceptional presentation, negotiation, and written communication skills with C-suite and senior clinical audiences.
  • Experience using data and analytics for account performance and growth cases; familiarity with Salesforce, Gainsight, or comparable platforms.
  • Intermediate-to-advanced proficiency with Salesforce, Google Suite, or Microsoft Office.
  • BS/BA degree required; MBA preferred.
  • Ability to travel up to 25% for partner meetings, provider launches, and executive presentations.

Benefits

  • Salary of $120,000–$180,000 with an incentive bonus of up to 20% quarterly.
  • 100% remote work with employer-provided computer equipment and a $50 monthly nontaxable remote stipend.
  • Medical, dental, and vision coverage effective on the first day of employment.
  • Flexible PTO, sick time, and 10 paid holidays.
  • Employer-paid short- and long-term disability, life, and AD&D insurance.
  • 12 weeks of employer-paid parental leave.
  • 401(k) plan and free First Stop Health services for enrolled employees and immediate family members.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Pinterest

Client Account Manager II

Pinterest 5K-10K Internet Software & Services

Pinterest is seeking a Client Account Manager II in Buenos Aires to support Mercado Libre’s Hispanic LATAM business by driving campaign execution, optimization, measurement, and client growth.

Argentina Full-time Mid Level Account Manager
7 hours ago
Raydar

Account Management Director

Raydar Professional Services

The company is hiring an Account Management Director to lead strategic OEM relationships for advanced AR hardware, coordinating technically complex product-development programs from qualification through scaled production.

United States Full-time Executive Account Manager
$160k-$200k
Augmented Reality
7 hours, 45 minutes ago
Cloudbeds

Account Manager

Cloudbeds 251-1K Internet Software & Services

Cloudbeds is seeking a remote Account Manager to support a portfolio of LATAM hospitality customers, strengthen relationships, improve platform adoption, retain accounts, and identify expansion opportunities.

Latin America Full-time Senior Account Manager
CRM HubSpot Machine Learning Salesforce
7 hours, 45 minutes ago
BAMKO

Account Manager

BAMKO 251-1K Media

BAMKO is seeking an Account Manager with promotional products industry experience to oversee strategic program accounts, coordinate fulfillment and sales activities, and strengthen client satisfaction and retention.

Anywhere Full-time Senior Account Manager
$65k-$85k
7 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers