Account Manager

8 hours, 41 minutes ago
Full-time
Senior
Customer and Technical Support
BAMKO

BAMKO

BAMKO specializes in providing a comprehensive range of branded merchandise, promotional products, and custom uniforms, aimed at fostering enduring connections between brands and consumers while enhancing the return on investment for various marketing ...

Media
501-1000
Founded 1999

Description

  • Maintain customer program details, deliverables, and account documentation.
  • Manage customer support, retention, and recovery activities.
  • Perform sales follow-up activities, including product loads, sample management, special-order bidding, processing, and follow-up.
  • Provide merchandising and sourcing support and review negative Available-to-Promise (ATP) reports weekly.
  • Review Performance Analysis Review (PAR) reports, address customer satisfaction issues, and coordinate meetings with account ownership and clients.
  • Coordinate with Purchasing and Production to ensure accurate, timely order fulfillment.
  • Evaluate customer feedback and program information to recommend product additions or removals.
  • Plan, execute, and monitor program and customer awareness activities.
  • Partner with the VP of National Accounts on account planning, contract expirations, and account changes.
  • Manage program timelines, project activities, KPIs, and client satisfaction outcomes.

Requirements

  • Promotional products industry experience is required.
  • 5+ years of Account Manager experience.
  • Previous sales experience is required.
  • High school diploma required; bachelor’s degree preferred.
  • Experience with project management, business development, and sales pipeline management.
  • Proficiency with Microsoft Office, including Excel.
  • Ability to communicate and collaborate with stakeholders across multiple department levels.
  • Strong attention to detail, thoroughness, analytical ability, and resourcefulness.

Benefits

  • Annual compensation range of $65,000–$85,000, based on relevant skills and experience.
  • Medical, dental, and vision insurance.
  • Short- and long-term disability coverage.
  • Various paid time-off programs.
  • Retirement plan with employer contribution.

Interested in this position?

Apply directly on the company website

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