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Senior Director, Head of Commercial Operations and Analytics

8 hours, 49 minutes ago
Anywhere
Full-time
Executive
Sales Operations
Data Science and Analytics
CRM Databricks Power BI Salesforce Snowflake Tableau
Apply Now
Capricor Therapeutics

Capricor Therapeutics

Capricor Therapeutics, Inc. (NASDAQ: CAPR) is a clinical stage biotechnology company focused on the discovery, development and commercialization of first in class biological therapies for the treatment of cardiac and other serious medical conditions. I...

Pharmaceuticals
51-200
Founded 2005
View All Jobs 2

Description

  • Develop and execute the commercial operations strategy, implementation roadmap, and launch-readiness plan.
  • Design scalable commercial processes, governance, workflows, systems requirements, and performance measures across pre-launch through post-launch phases.
  • Build and oversee the commercial data ecosystem, including data acquisition, integration, storage, reporting, and business intelligence.
  • Develop dashboards, scorecards, forecasts, and analytical frameworks to support commercial decisions, field execution, patient access visibility, and business reviews.
  • Implement and manage the CRM platform, including targeting, segmentation, call planning, activity reporting, and field dashboards.
  • Lead field force sizing, territory alignment, roster management, quota setting, and incentive compensation administration.
  • Establish data governance, master data management, data-quality, access-control, documentation, and compliance standards.
  • Lead vendor selection, contracting, implementation, budget management, service-level oversight, and performance reviews.
  • Build and lead the commercial operations team, including workforce planning, hiring, coaching, and performance management.
  • Partner with cross-functional teams to resolve issues, mitigate launch risks, and continuously improve commercial systems and processes.

Requirements

  • Bachelor’s degree required; advanced degree in analytics, data science, engineering, business, finance, or a related field preferred.
  • 10+ years of progressive commercial operations, sales operations, analytics, forecasting, or related experience in biotechnology or pharmaceuticals, including leadership responsibility.
  • Experience supporting a product launch, preferably in rare disease, specialty medicine, cell therapy, gene therapy, or another complex treatment setting.
  • Deep expertise in commercial analytics, forecasting, data integration, performance measurement, and field operations.
  • Hands-on experience acquiring and integrating commercial data and managing vendor-supported data ecosystems.
  • Experience designing or implementing commercial data warehouses, master data management, business intelligence, and reporting capabilities.
  • Working knowledge of specialty pharmacy, distributor, hub, patient services, claims, customer, and patient-level data, including applicable privacy and data-use requirements.
  • Experience with CRM platforms, field targeting and alignment, incentive compensation, and launch-readiness reporting.
  • Strong cross-functional leadership, vendor management, negotiation, problem-solving, decision-making, and executive communication skills.
  • Experience with Veeva CRM, Salesforce, Power BI, Tableau, Snowflake, Databricks, or comparable platforms preferred.

Benefits

  • Collaborative, mission-driven environment focused on advancing therapies for serious diseases.
  • Opportunities to contribute to and grow with a rapidly scaling biotechnology organization.
  • Work supporting the development and launch of therapies intended to improve patient and family outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

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